New Problems Raised: 8 P1 36047 - Broadband Phone - PSTN Break In Broken - SIP server P1 36048 - PAYH - Hood - V2 Control Panels down P1 36051 - Phone System Dropped Problems Passed Back for Closure/Signoff: 4 Problems added to Hopper this morning:- 35837 [Hopper - Investigating] Tiscali LLU line profile change tool 33994 Unable to dial to VoIP peer: AQL For Hopper consideration:- 35481 0808 fault backup number 32334 Delta Reports Information Not Updating Workplace Speed 36012 Upto 8MB new signup provied on BT 2 Meg product Service Status Posts:- Broadband Connectivity Problems - NEW Inability to post or collect (Ref - 36011) - UPDATE Inability to post or collect (Ref - 36011) - UPDATE Broadband Phone PSTN Break In - NEW CCGI Issues (35970) - UPDATE Broadband Connectivity Problems - RESOLVED PAYH Control Panel (36048) - NEW Broadband Phone PSTN Break In - RESOLVED Broadband Disconnections - (Ref 34944) - UPDATE Inability to post or collect (Ref - 36011) - RESOLVED PAYH Control Panel (36048) - NEW PAYH Control Panel (36048) - RESOLVED Planned Maintenance Posts:- Portal Maintenance - Wednesday 27th September 1:00am - 5:00am Announcement Posts:- Max Upgrades - Update Summary:- The Tiscali drops are still our most prevalent customer facing issue. This has been outstanding for about a month. This morning we swapped the Cisco kit for one of our other ERX's so we had two ERX's in parallel servicing Tiscali customers. Monitoring has shown drops on one but not the other which suggests this is not a ERX specific issue. One of the next steps is for Juniper to get spares to us so we can swap out individual components to isolate the cause. PSTN breakin broke on broadband phone briefly. This seemed to be due to a flood of UDP packets to the SIP server causing customers to be de-registered. This is no longer a problem but the root cause is concerning and the fact that we have no short term measures to prevent this going forwards. A P1 problem was raised on Parbin brand PAYH that was resolved quickly. Service Status Due:- CCGI Issues (35970) - UPDATE @ 1.00pm tommorrow Broadband Disconnections - (Ref 34944) - UPDATE @ 5pm tommorrow P2P Issues - UPDATE - @ 12.00pm tommorrow Missing Webstats (35910) - UPDATE @ 3pm 29/09/06 Premium Rate Support Availability - UPDATE @ 3pm 29/09/06 Other Stuff:- WLR Phase 3 is due to roll tommorrow morning during the hours of 1am-5am. CSC are unable to action account changes and the like during the maintenence window.
