End of Day: 19th August

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Although this part of the EOD post is traditionally used to colour the days EOD, instead I'm going to use it to tell you how excited I am about the EOD tomorrow. Want to know what I'm going on about? Check the Community site tomorrow to find out! Ben Henry from Development first up

Henry here from Development, I have been "nominated" to be the end of dayer today... Well I say nominated, but I think it was by default more than anything else. Still, it gives me a chance to speak to you lot. Today, as always, we have been busy with our projects and bug fixing. I have been lucky enough to get some hands on experience with our build box. This allows us to see code metrics, and highlights areas for improvement which is always good news in my opinion. Also, there seems to be the beginnings of a plan to give a presentation at the forthcoming PHP North West Conference. Currently we are thinking of:

• Migrating our version control system from CVS to Git
• Our Agile development processes
• Implementing a modern framework alongside vast amounts of legacy code, and the implications thereof

Some really exciting stuff there, but what do you think? What would you like to see us talk about at the conference? Thoughts on a postcard (A reply below will do). Ciao

James from the Comms Team

Hello again from your Comms Team. We had a bit of a discussion about hair on Friday night and it seems that none of us are doing too well. Bob's lost all of his, Mark's known as the "Silver Fox", Matt keeps on shaving his off, so he's probably trying to hide something, Chris is looking a bit patchy and mines trying to go backwards and generating clumps of grey. Joys of late twenties The things you talk about after work.... But anyway. I've been spending most of my day looking at Broadband orders as well as taking some Tech and Customer Service calls before jumping into our forums this afternoon. Chris has been looking after Networks CCs as well as handling a number of faults and taking some calls. Bob says he's been sending a phishing email to MAAF customers, although he quickly rephrased that, I'm going to stick to his original wording! (Ed: Don't worry, he hasn't! It was a warning about a phishing email.) He's also been looking into a couple of JLP issues. Matt's been in a bunch of meetings and looking at faults and home phone. He also apparently wants to lick Steve, but I don't think we should talk about that too much. (Ed: Scandal! Hang on, which Steve? We have quite a few!) Hmm. Random link. Topical Bye for now

Captain Random Aaron from Networks next

• Ben: On monitoring
• Matt: Doing tickets, mentoring, and helping out with an Ellacoya profiling problem.
• Sarah: Testing the new IVR platform and doing some load balancer migration work.
• Russell: Working on an ADSL bonding problem.
• Rizwan: Problems Problems (Solutions Solutions)
• Denis: Updating docs for MPLS to SA, meeting with Foundry, working on kit list for the datacentre.
• Kevin: P995 Migrations, JTN/PAYH support and payments.
• Richard: Investigating & fixing problems with internal staging & roll out systems.
• Simon: Documentation, problems and cursing the price of holidays in the school holidays.
• Dan: Tickets, Squid, and abusing Alan
• Josh: Doing the kick off work for some huge up and coming projects and some more RADIUS changes to fix bugs for new products.
• Mike: PAYH planning, Dev DB assistance, reviewing project docs, Apache upgrades followup and chasing up hardware.
• Me: Changing my name to Alan, by popular demand. I've also made it to my second box of Qi, which has a blueberry twist. Don't buy this, it tastes like Lemsip*.
• Geoff: Working on creating new authentication module for POP/IMAP that will interface to Radius.

*If you like Lemsip, buy it.

Finally, Oliver of the CSC

Top 5 - 19th August AM Shift Initial Diagnostics: We have seen a lot of customers this morning reporting a variety of broadband ailments which have required simple diagnostics as a first stage. New Faults: Following basic diagnostics a small proportion of these customers were progressed onto the faults stage. There has been no specific pattern to this. Many of the customers we have dealt with have been business customers. Sales: We have seen quite a few calls trickle over into the sales overflow today, many of these have reported being advised to drop us a line by a friend. Fault Updates: A few of our customers, once again predominantly business customers have called looking for a fault update. Some of these have called more than once to manage the fault through the process. Hardware Configuration: With new routers being purchased and new customers receiving hardware we have guided quite a few of these through the basic steps of setting up and getting on line. This includes everything from giving basic server settings, confirming user names and passwords right through to guided set up of the d-link and voyager routers.

-- Remember! Check here tomorrow!