End of Day: 11th August
And there goes the day and everyone on the Web Team has left! So, um, well I'm not sure what everyone else has been up to today. I've been looking into using the Yahoo User Interface library to help with development of our internal apps and tying up some loose ends. I also did a code review for Colin so I know he's been making some fixes to the community site. Chris from Marketing:
Today I've been revelling in the fact that Sheffield Wednesday are currently top of the league! I'm sensible enough to know that this won't last too long so I'm making the most of it. I've also been running through some plans for an upcoming promotion and reviewing our recent PR activity. Amy has apparently done 'nothing but spreadsheets' so she must have had a fun day. We've also had our team start of week meeting and the rest of the team have been in and out of meetings all day long. Until tomorrow...Bob from Comms:
James has been across with the Sales Team today. They're a little thin on the ground at the moment and he's kindly offered to lend a helping hand. Chris has been manning the forums, doing some work on the Aladdin trial and helped with a problem clean-up. Matt's been attending to a few Home Phone issues, and been looking after today's newly-raised problems. As for me, I've also been looking at problems, been reviewing network-related change controls, attended several meetings and made the odd forum/Service Status post. As for the random link I thought I'd go with this: If it wasn't for the untimely demise of the beast, then this news article would really have made me chuckle when I stumbled across it earlier today. I do have to question the follwoing excerpt mind you - "Efforts to tranquilise the animal failed because the bear 'stayed in forested areas'" - Funny they still managed to shoot it then isn't it?Adheelfrom CSC:
Hey everybody, hope you all had a good weekend! Mine was going well untill 14.33 on Saturday afternoon when a late goal stopped the best football team in England beating the chaps from Birmingahm. It didn't get any better when at 16.51 all the Sheffield Wednesday fans decided to text/ring/send me a telegraph about Wednesday's (cough) fluke (cough) result. Anyways... the Top 5 reasons for customers calling into the customer support centre today are as follows:Catherine from QA:Hope everybody has a good Monday night, its the Plusnet weekly game of football tonight, so I'll be looking for redemption against my colleagues wearing blue and white!
- Router Set-ups - That old standby. As per usual our customers calling in to confirm THE settings for new, old or even borrowed routers, the more popular brands seen include Netgear, Belkin and D-Links as well as the more rare Solwise, E-tek and Dillion makes.
- Email Set-ups - Customers calling in for advice on either how to configure popular email clients like Outlook or Thunderbird, or asking for general help on creating mailboxes, aliases etc.
- Billing - General billing queries such as customers making outstanding payments, supplying new payment details or querying their accounts types in search of a better deal. Also lots of calls and tickets about our Home Phone products which is good!
- Fault Updates - Customers calling in to query their outstanding faults or to provide us with a update after being left a message over the weekend. Mainly the no sync or intermittent connection fault types being queried.
- Provisioning Updates - New customers looking to connect for the first time, or older customers who have recently moved house calling in to confirm the progress of their orders or checking we have all the details required.
Monday, monday, so good to me... the start of the week has been pretty good to QA. Everyone's been involved in their own projects (Sekrit Project, workflow management, problems, a tool to allow us to alter our products more easily and some fixes for our home phone products) and we've been getting on with them well. Along the way we've had Stephen and Mikey talking about golf, Gary finding out where the Tap and Barrel pub is (at the bottom of Waingate, fact fans) and my discovering this rather marvellous fact: the actor Terry Molloy, jovial Mike Tucker in popular farming soap The Archers, is also the man behind the half man, half machine evil genius Davros from Doctor Who. I certainly can't look at either of them the same way again...