Daily Comms Update
Date: September 13th
Tiscali disconnection problem ongoing.
Email redirects failed causing some loss of email
Speed and latency problems
Comms Update
Problems and service status today
Email redirects x 3
Latency
Tiscali disconnections
JTN update
Port995 update
Top Service Issues:
General Max complaints – predominantly customer complaining about not having been maxed, a couple of complaints of loss in service and a number of people complaining about BRAS either not being reset, or being set to silly levels.
General Tiscali complaints – Customers losing connection since migration and reporting slow speeds and disconnections
Slow P2P and Torrents and network imbalance
Email redirects failed
Coverage Today
James 9-6
Mand 8-5
Bob 9-6
Liam 9-6 (training)
Comms Coverage Tomorrow:
Luke 9-6
Mand 8-5
Bob 9-6
Dave 13.30-24:00 split
Liam 9-6 (training)
Service Status Messages due tomorrow:
Tiscali
Email
Premium Rate
