Daily Comms Update
Date: September 11th
Tiscali disconnection problem ongoing.
Intermittent email timeouts
Portal died in early morning
Comms Update
Problems and service status today
Tiscali update
Email timeouts updates
Portal timeouts update and resolution
Tiscali update
Tiscali Maintenance
JTN email problem
Top Service Issues:
General Max complaints – predominantly customer complaining about not having been maxed, a couple of complaints of loss in service and a number of people complaining about BRAS either not being reset, or being set to silly levels.
General Tiscali complaints – Customers losing connection since migration and reporting slow speeds and disconnections
Email timeouts
Slow P2P and Torrents and network imbalance
Coverage Today
Luke 9-6
James 12-9
Mand 8-5
Bob 9-6
Dave 13.30-24:00 split
Liam 9-6 (training)
Comms Coverage Tomorrow:
Luke 9-6
James 9-6
Mand 8-5
Bob 9-6
Dave 13.30-24:00 split
Liam 9-6 (training)
Service Status Messages due tomorrow:
Tiscali update
Email update
Port995
JTN
P2P Speeds
