Comms Coverage Today :
Luke : 9-6 - TSM
Liam : 9-6 - Portals and PUG
Mandy : 8-1 - Problems and Service Status / 1-5 Portals and PUG
Bob : 12-9 - Problems and Service Status
Dave : Split - Portals and Usenet
Comms EoD Summary :
The ongoing disconnection issue continues to cause us pain in Comms and the CSC, though progress and investigation is apparent from networks with continued testing / monitoring via the temporary Cisco router. Customers on the forums (especially PUG Public Forums) are beginning to realise that we are taking this issue very seriously and several customers have engaged directly with Simon Day, Phil Webb etc... which is very encouraging from a Comms perspective.
Platform stability has been equally important today in terms of Usenet, CCGI and Webstats. All of which are not correctly operating at present. The mop-up of yesterday’s Telehouse issues appear to has been successful, with the IVR returning last night after maintenance by BT. A full report was drafted and pushed out to customers via Service Status channels and Announcement Forums on the Portals.
Service Status Posts Today :
CGI :
CCGI Issues (35970) - New - 11:53
CCGI Issues (35970) - Update - 18:06
- Issue Ongoing
Usenet :
Inability to post or collect (Ref-36011) - NEW - 12:12
Inability to post or collect (Ref-36011) - UPDATE - 16:15
Inability to post or collect (Ref-36011) - UPDATE - 20:37
- Issue Ongoing
Webspace & FTP :
Missing Webstats (35910) - UPDATE - 18:10
- Issue Ongoing
ADSL Dial :
Broadband Disconnections (Ref - 34944) - UPDATE - 19:15
- Issue Ongoing
Planned Router Maintenance - Tuesday 26th September 5-7am - 19:16
Other :
Customer Support Telephone System (Ref - 35985) - RESOLVED - 14:00
Summary of THN Power Outage (Ref - 35985) - 17:58
Future Planned Maintenenace :
Tuesday 26th September - 5-7am - Router
Service Status Due Tomorrow :
ADSL Dial : Broadband Disconnections (LLU) Update
Webspace & FTP : Missing Webstats Update
Usenet : Inability to post or collect Update
CGI : CCGI Platform Stability Update
Comms Coverage Tomorrow :
Luke : 9-6
Liam : 9-6
Bob : 9-6
Mand : 8-5
Dave : 11-8
