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iPlayer causes internet connection to drop (MacBook & SpeedTouch router)

snozboz
Rising Star
Posts: 404
Thanks: 13
Fixes: 1
Registered: 27-07-2007

iPlayer causes internet connection to drop (MacBook & SpeedTouch router)

This is on both Firefox3 and Safari on my MacBook (running Tiger).
3 minutes 17 seconds in to several programmes on BBC iPlayer - radio and TV - my internet connection drops and my router restarts.
My router is a Thomson SpeedTouch 546 (firmware version 6.2.17.5).
Any ideas for what I should check/change?  Has anyone else encountered this sort of thing?
I didn't think this sort of software (presumably Flash) could cause this to happen  Sad
Martin
5 REPLIES
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Registered: 11-01-2008

Re: iPlayer causes internet connection to drop (MacBook & SpeedTouch router)

Not going to be much help, but I haven't suffered anything like that. Watched hours of iPlayer stuff on my Mac Mini with no issues at all.
Is it just on iPlayer? For instance can you find a YouTube video that's over 3m 17s and watch that ok? Or are there regular drops that you aren't noticing because you normally just browse?

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

snozboz
Rising Star
Posts: 404
Thanks: 13
Fixes: 1
Registered: 27-07-2007

Re: iPlayer causes internet connection to drop (MacBook & SpeedTouch router)

It's just on BBC iPlayer - I've just watched a 10 minute YouTube clip with no problems.
It's only started in the past week or so - before then, there've been no problems.
Sad
snozboz
Rising Star
Posts: 404
Thanks: 13
Fixes: 1
Registered: 27-07-2007

Re: iPlayer causes internet connection to drop (MacBook & SpeedTouch router)

The same thing has now happened several times when watching "Dr Horrible".  So why would it happen with that and iPlayer, but not YouTube?
Angry
snozboz
Rising Star
Posts: 404
Thanks: 13
Fixes: 1
Registered: 27-07-2007

Re: iPlayer causes internet connection to drop (MacBook & SpeedTouch router)

Now I'm at my parents' house, and there's no problem!  Huh
Same MacBook, same Firefox 3, a PlusNet connection too.
The differences are that here, I'm on a wireless connection to the router.  And the router is a BT Voyager 2110.
Any thoughts on why I have this problem at home with my SpeedTouch 546 on a wired connection, and not at my parents'?
Any ideas for how to solve it much appreciated.
Martin
Community Veteran
Posts: 6,735
Thanks: 12
Registered: 02-02-2008

Re: iPlayer causes internet connection to drop (MacBook & SpeedTouch router)

I've seen a discussion on another ISP's forum about similar issues, also with Speedtouch routers.