email on mobile

[#1]

I think it may be best removing the account and starting from scratch as @spraxyt said.

Though I also agree with @RobPN that the username shouldn't be the email address.

[#2]

Thank you, everyone, for you dogged assistance and please accept my apologies for the delayed response. I've been particularly busy with domestic issues yesteday and earlier today. I have now set up a new account with the correct details. I sent myself a test message and I thought the situation had remained unresolved as the message shows 'not sent' in Outbox. However, after about 5 minutes it arrived in my Inbox and the Outbox was empty. The problem appears tobe resolved.

Thanks you all, once again.

[#3]

No problems Ray, and I'm glad to hear that you're able to send email now from your phone.

Let us know if you need any further help.

[#4]

Hi @RayG1

Glad to hear the problem is now resolved.

If your test email was being sent to a gmail address the delay might be associated with the topic Mail delivery to recipients taking 5hrs plus. Plusnet are working on a solution for this.