@sstoddart
Indeed the AI summary does not comment on the future of home phone line services with Plusnet.
There remains masses of work to be done by BT if the Jan 2027 PTSN switch off date is to be met...
- There are vast swathes of rural countryside where there are no fibre services of any description (still ADSL only) circa 84,000 properties
- There are about 1m phone line only users who frankly do not want (need) internet (and the associated costs)
- About 20% of all connections are still FTTC which need to be migrated to SoGEA or FTTP
Will BT get this done within the next 12 months is anyone's guess. Plusnet have made the decision (or BT group has done that for them) that they are going to be a data connect supplier only - no voice or any other add on service. It you cannot beat the competition then skin them to the bone!!
Sadly the days of Plusnet being a technology rich four-fold-bundled provider (broadband, phone, mobile and TV) along with email and website / domain hosting are very much long gone. One is therefore faced with looking for other providers for these services, either individually or at least broadband and phone conjoined. Only Sky and Virgin appear to still be doing all four services as a bundle.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
