Ring doorbell - connecting to 2.4ghz

[#1]

Hello, 

I recently upgraded my package and have a new hub. I have not been able to get my ring doorbell (2nd generation) to connect to the wifi. 

I have gone into the network settings and turned it to mode 3, which also has not worked. In addition, I have switched off the 5ghz, which didn't help the ring doorbell, but also meant that my phone would not connect to the wifi. 

Is this a lost cause... if so can anyone recommend a 5ghz compatible doorbell which does not cost too much. 

Thanks

Grace

[#2]

I recently upgraded my package and have a new hub

@Grace3 what package did you upgrade to ? and what Hub did you have before ?

[#3]

I upgraded to full fibre 300 and have a hub 2 box - I’m struggling to remember what I had before!

[#4]

Ah! , I was hoping that you had not upgraded to quite a high speed product and that you had a Hub one previously.

The Hub one will work on a Full fibre connection and will handle the 300Mb download but will limit the upload to around 30Mb ( your FF300 has the capability of 50Mb upload ). The advantage of the Hub one is that the wifi bands can be split (with different names) whereas on the Hub 2 they can't. Some devices that are only 2.4ghz capable can't cope with the two bands having the same name. 

Rather than buy a new doorbell, it might be simpler ( and possibly cheaper ) to get a third party router that can have the wifi bands split. You would need to do a little configuration of it but its not too difficult.

[#5]

Thank you!! I really appreciate the reply! That’s very helpful.

[#6]

I have a Ring Doorbell 3 Plus on a FF1000 connection with a Hub 2 without any issue.

[#7]

Thanks that’s good to know. Just checked and that’s compatible with 5ghz so makes sense!

[#8]

Actually mine is connected to 2.4ghz.

[#9]

@Grace3 Wild early morning thought, and I have no experience of Ring doorbells, but do they need factory resetting so they 'forget' your previous router?

[#10]

Good thinking @jab1  Think that's what I had to do but quite a while ago and forgot about it.

[#11]

For what it is worth, I always moved the Wireless name across to a new router, this would hopefully negate the need to setup a device again.

Three routers later with Ring cameras and various other IoT 2.4GHz device everything has continued to work faultlessly.

[#12]

Will give this a go later!

[#13]

@Grace3 If you see this before trying to (re)-connect your doorbell, temporarily turn the 5Ghz channel off whilst trying to connect it, and then re-enable it once connected. I just checked the specs, and it is 2.4Ghz compatible only.

[#14]

Hi John - I had an issue doing this as when I turned off my 5ghz network (and restarted the router) it seemed to make my entire WiFi stop working, and my phone was not even detecting it

[#15]

Which router have you purchased? Thank you!