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Ring Doorbell

onlymeagain
Newbie
Posts: 2
Registered: ‎12-05-2017

Ring Doorbell

H i i am trying to get a ring door bell to work through router but its not full y connecting to the router . i have rang the ring helpline and after being on the phone for ages they have to told me to  disable the firewall in the router but this is not helping  have you any suggestions  thanks

Moderator's note by Mike (Mav): All caps title/text edited as per Forum rules.
3 REPLIES 3
Anonymous
Not applicable

Re: Ring Doorbell

Hello @onlymeagain Welcome to the Forum.

This may be of no help at all but I have the Ring Pro Door Bell and it worked for me out of the box, but I'm not using a Plusnet provided router which I assume you are?

Also there in no need that I can think of that you need to disable your firewall, sounds like they were clutching at straws. Have a look at the push button on the door bell, it has a light quadrant on it and the sections illuminated can tell you a lot.

 

Moderator
Moderator
Posts: 21,980
Thanks: 3,484
Fixes: 815
Registered: ‎11-01-2008

Re: Ring Doorbell

Some ring doorbells used to be 2.4ghz only - so it might be worth splitting the 2.4ghz / 5ghz wifi bands on your hub one and see if that helps.
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onlymeagain
Newbie
Posts: 2
Registered: ‎12-05-2017

Re: Ring Doorbell

thanks for your help guys but i have decided to return the doorbell too much hassle. going to buy a different one and if that dont work then plusnet has to go cheers