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Plusnet / madasafish / Freenetname

FIXED
CJS
Newbie
Posts: 3
Thanks: 2
Fixes: 1
Registered: 20-04-2016

Plusnet / madasafish / Freenetname

I have a web site hosted by Freenetname (since bought by Madasafish and then in 2007 by Plusnet). I'm desperate to update the web site but when I try to use my ftp client I get the message: 'connection established waiting for welcome message', then in red 'could not connect to server'. I've been trying since Sunday.  Help please.

6 REPLIES
RRM
Grafter
Posts: 37
Thanks: 6
Registered: 25-02-2013

Re: Plusnet / madasafish / Freenetname

Hi, 

 

id would also like the fact that I have to pay from email only to keep my domain active addressed! freenetname was supposed to be FREE as long as you used them as an ISP. As you are now officially one company, can you sort this out. Been paying £20 / year, even though I've asked for this for at least two years or more.

PeeGee
Aspiring Pro
Posts: 1,090
Thanks: 47
Fixes: 3
Registered: 05-04-2009

Re: Plusnet / madasafish / Freenetname

Have you seen the service page?

 

Phil

Plusnet Fibre (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link TD-W9980 modem-router.
CJS
Newbie
Posts: 3
Thanks: 2
Fixes: 1
Registered: 20-04-2016

Re: Plusnet / madasafish / Freenetname

Thanks Phil. It now seems that Plusnet engineers are working on the problem. I wish them well. I hope I can soon update my web site. :smiley:

Community Gaffer
Community Gaffer
Posts: 13,284
Thanks: 1,052
Fixes: 86
Registered: 04-04-2007

Re: Plusnet / madasafish / Freenetname

Should be sorted Monday morning. Apologies for the hassle.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Gaffer
Community Gaffer
Posts: 13,284
Thanks: 1,052
Fixes: 86
Registered: 04-04-2007

Re: Plusnet / madasafish / Freenetname

I'm told this didn't go ahead as planned Sad

Just trying to get an update on the situation now...

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

CJS
Newbie
Posts: 3
Thanks: 2
Fixes: 1
Registered: 20-04-2016

Re: Plusnet / madasafish / Freenetname

Fix

Thank you Plusnet engineer. You've fixed the problem as promised. I can now use my ftp client to update the web site which I set up many years ago hosted by Freenetname.