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Plusnet & Bank Holidays

Community Veteran
Posts: 8,510
Thanks: 934
Fixes: 9
Registered: 02-08-2007

Plusnet & Bank Holidays

I Know a  freephone helpline is available for anyone wishing to contact Plusnet but what are the arrangements over the Christmas & New Year Period ? Will you guys all be on holiday or has some unfortunate person (or kind volunteer) be available to deal with any phone queries.
On a more serious note if there are periods it's not possible to contact PN perhaps the Days & Times could be made available.
Thanks
7 REPLIES
Moderator
Moderator
Posts: 26,917
Thanks: 1,730
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Registered: 14-04-2007

Re: Plusnet & Bank Holidays

As far as I am aware the support lines are manned 24/7 365 days of the year.

Customer and Forum Moderator.

198kHz
Aspiring Champion
Posts: 3,481
Thanks: 418
Fixes: 11
Registered: 30-07-2008

Re: Plusnet & Bank Holidays

From the 'Contact us' page -
Quote
Residential Support 0800 432 0200
0345 140 0200 All day, every day
Business Support 0114 296 5182 All day, every day
Broadband Service Status 0800 917 6714 All day, every day
Cancellations 0800 432 0200
0345 140 0200 09:00 - 17:30 every weekday (except Bank Holidays)
Remember you are unique - just like everyone else
Plusnet Staff
Plusnet Staff
Posts: 6,346
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Registered: 26-11-2011

Re: Plusnet & Bank Holidays

I can confirm that there will be members of Staff available 24 hours as normal throughout the Christmas and New Year period, this includes all Bank Holidays for future reference too.
Chris Pettitt
Cloud Environments Engineer
whelpton
Grafter
Posts: 104
Registered: 06-06-2011

Re: Plusnet & Bank Holidays

We will be open as usual over the christmas and new year period.
Community Veteran
Posts: 8,510
Thanks: 934
Fixes: 9
Registered: 02-08-2007

Re: Plusnet & Bank Holidays

Thanks for that.
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Plusnet & Bank Holidays

lay off the whisky and you might not need to bother them
whelpton
Grafter
Posts: 104
Registered: 06-06-2011

Re: Plusnet & Bank Holidays

Grin I won't be in on christmas or new years day, so I think I might enjoy a little tipple!
jim:quote