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New customer issue ‘Cannot verify server identity of m.hotmail.com

Donald1937
Newbie
Posts: 3
Registered: ‎30-06-2020

New customer issue ‘Cannot verify server identity of m.hotmail.com

I am a new customer and have issues with my iPad and iPhone whereas they keep coming up with the error above in my subject heading frequently.

when I click on the details of this error it is a certificate error with cloudflare-dnsx.com which it says is ‘not trusted’ but it expires 01/02/2021?.

Has anyone else had the same issue please, or know how to fix it?

I have searched the forum beforehand to no avail.

screen shots attached

 

Yours in anticipation.........

 

 

4 REPLIES 4
Strat
Community Veteran
Posts: 31,319
Thanks: 1,638
Fixes: 565
Registered: ‎14-04-2007

Re: New customer issue ‘Cannot verify server identity of m.hotmail.com

Moderators Note
This topic has been moved from General Chat to Tech Help.
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Donald1937
Newbie
Posts: 3
Registered: ‎30-06-2020

Re: New customer issue ‘Cannot verify server identity of m.hotmail.com

Sorry not sure what you mean here.

 

We all have iPhones and iPads not sure where Linux come into the equation.

 

I will call customer service.

jab1
Aspiring Legend
Posts: 12,250
Thanks: 3,892
Fixes: 152
Registered: ‎24-02-2012

Re: New customer issue ‘Cannot verify server identity of m.hotmail.com

@Donald1937 From those screenshots, it appears it is your iPad/iPhone which has got its' certificate store in a bit of a mess. My suggestion would be to do a 'soft reset' on both units. I would be surprised if there was anything Plusnet support can do.

Just for clarity, I have successfully reached the site on both my iPad and iPhone.

John
Donald1937
Newbie
Posts: 3
Registered: ‎30-06-2020

Re: New customer issue ‘Cannot verify server identity of m.hotmail.com

@jab1 Thanks John, I’ll give that a try