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My website can't be accessed

FIXED
llwsc
Hooked
Posts: 9
Registered: ‎06-11-2018

My website can't be accessed

My website www.lochlomondwaterskiclub.co.uk can't be accessed by any browser I use, I can access the site through my FTTP program but can't view or download any folders, is this a Plus.Net server problem?

9 REPLIES 9
plusnettony
Plusnet Help Team
Plusnet Help Team
Posts: 3,294
Thanks: 1,631
Fixes: 78
Registered: ‎24-07-2014

Re: My website can't be accessed

Sorry about this, it's been raised. 

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
llwsc
Hooked
Posts: 9
Registered: ‎06-11-2018

Re: My website can't be accessed

Update, I can't connect to my website now by FTP and in a browser the website cannot be found now although searches show it

plusnettony
Plusnet Help Team
Plusnet Help Team
Posts: 3,294
Thanks: 1,631
Fixes: 78
Registered: ‎24-07-2014

Re: My website can't be accessed

Fix

This is being fixed as I type. 

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
llwsc
Hooked
Posts: 9
Registered: ‎06-11-2018

Re: My website can't be accessed

Thanks! Everything is back up and running can you tell me what the problem was?

 

plusnettony
Plusnet Help Team
Plusnet Help Team
Posts: 3,294
Thanks: 1,631
Fixes: 78
Registered: ‎24-07-2014

Re: My website can't be accessed

A bug in the migration process I believe. 

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
llwsc
Hooked
Posts: 9
Registered: ‎06-11-2018

Re: My website can't be accessed

Thanks, I just noticed my Nominet registration expires on 5/11 will this be updated? I know it has been missed a couple of times

plusnettony
Plusnet Help Team
Plusnet Help Team
Posts: 3,294
Thanks: 1,631
Fixes: 78
Registered: ‎24-07-2014

Re: My website can't be accessed

That's something you'll need to ask Greenby. As you've migrated, you'll renew via them. I am not sure when/how notification about this will go out. I'll mention to them for you. 

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
llwsc
Hooked
Posts: 9
Registered: ‎06-11-2018

Re: My website can't be accessed

That would be good if you could contact them or give me a way to contact them myself, thanks!

plusnettony
Plusnet Help Team
Plusnet Help Team
Posts: 3,294
Thanks: 1,631
Fixes: 78
Registered: ‎24-07-2014

Re: My website can't be accessed

The only way to contact them directly is to use the web site help section or raise a ticket. 

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team