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Messaging Problem with my Tesco mobile

Luzern
Hero
Posts: 4,823
Thanks: 946
Fixes: 9
Registered: ‎31-07-2007

Messaging Problem with my Tesco mobile

Early afternoon yesterday I called Tesco Bank to obtain a onetime passcode. The 2, sent in succession, have yet failed to arrive.

Can anyone suggest anything at all (with Tesco,my phone- elderly Galaxy Fame) that could cause my problem?

No one has to agree with my opinion, but in the time I have left a miracle would be nice.
7 REPLIES 7
jab1
Aspiring Legend
Posts: 12,217
Thanks: 3,884
Fixes: 151
Registered: ‎24-02-2012

Re: Messaging Problem with my Tesco mobile

Who do Tesco 'piggy-back' on? I had a similar problem with Smarty/Three a couple of weeks back which resolved itself within 24 hours - then I got both in quick succession.

John
MisterW
Superuser
Superuser
Posts: 11,420
Thanks: 3,576
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Registered: ‎30-07-2007

Re: Messaging Problem with my Tesco mobile

O2

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
Aspiring Legend
Posts: 12,217
Thanks: 3,884
Fixes: 151
Registered: ‎24-02-2012

Re: Messaging Problem with my Tesco mobile

Thanks, @MisterW . So @Luzern needs to check for problems with O2 then.

John
Luzern
Hero
Posts: 4,823
Thanks: 946
Fixes: 9
Registered: ‎31-07-2007

Re: Messaging Problem with my Tesco mobile

@jab1 

No one has to agree with my opinion, but in the time I have left a miracle would be nice.
Luzern
Hero
Posts: 4,823
Thanks: 946
Fixes: 9
Registered: ‎31-07-2007

Re: Messaging Problem with my Tesco mobile

@jab1 @MisterW Ah! next thing is contact TM, as not in direct contract with O2 ,as still nothing. 🙀

No one has to agree with my opinion, but in the time I have left a miracle would be nice.
billnotben
Community Veteran
Posts: 7,620
Thanks: 2,129
Fixes: 2
Registered: ‎23-09-2010

Re: Messaging Problem with my Tesco mobile

Just out of curiosity I just tried mine.

Old Samsung Galaxy on Tesco Mobile - but my banks Nationwide.

Code came through as normal.

billnotben
Community Veteran
Posts: 7,620
Thanks: 2,129
Fixes: 2
Registered: ‎23-09-2010

Re: Messaging Problem with my Tesco mobile

Similar happened to me on Nationwide a while back.

First request - nothing. Second - late. Few following requests - slow.

It turned out they were doing an update/maintenance/upgrade that didn't go as smoothly as expected.

Completely back to normal the following day.