Showing results for 
Search instead for 
Did you mean: 

Improving phone lines have upset my HUb2

Posts: 1
Registered: ‎18-01-2023

Improving phone lines have upset my HUb2

I am trying to improve my home telephone system, that had incoming cables & internal cables directly connected. The new Hub 2 router worked OK plugged into an extension socket - with the occasional drop out at peak times. The phones worked OK but were a bit quiet.

I tried to fit an Open Reach Mk4 Master socket.
My supply cable is 4-strand Orange / Blue / Brown / Green (house built in 1970s).
I connected Orange to A on the back plate & Blue to B on the back plate.
Both my phone & my router work from the test socket

However, with the cover on the master socket, the router no longer works.
Have I got a faulty master socket?

I want the router to work as before on an extension socket in the next room. The 4-strand extension cable is Blue flex White / White flex Blue / Orange flex White / White flex Orange. I tried connecting the Blue/White to 2 & the White/Blue to 5 on the front of the back plate. The phone works on the extension but the router doesn’t.

What should I try next?

Posts: 14,363
Thanks: 5,286
Fixes: 379
Registered: ‎30-07-2007

Re: Improving phone lines have upset my HUb2

The blue connector on the front of the backplate is for filtered sockets ( i.e telephones ) . If you want an extension that can be used for broadband , you need to connect it to the unfiltered connector on the back of the faceplate.

See this for a better explanation

Note that if you wire an extension to the unfiltered connector, then any phone plugged in at the extension must be connected using a filter

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Posts: 11,468
Thanks: 5,097
Fixes: 411
Registered: ‎30-06-2016

Re: Improving phone lines have upset my HUb2

Moderators Note

This topic has been moved from My Router to Tech Help

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'