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How long does it take Plus Net to respond to a ticket?!

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Community Veteran
Posts: 1,236
Registered: ‎02-08-2007

How long does it take Plus Net to respond to a ticket?!

I raised a ticket at 2.39am. The average response time was listed at 7 hours. That means so far they are 5 hours late!
2 REPLIES 2
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Legend
Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: How long does it take Plus Net to respond to a ticket?!

Quote
That means so far they are 5 hours late!

It means we've taken 5 hours longer than the average which will inevitably include both shorter and longer timescales than 7 hours.
I'll ask someone to take a look at your ticket now.
If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Community Veteran
Posts: 1,236
Registered: ‎02-08-2007

Re: How long does it take Plus Net to respond to a ticket?!

I apologize if I came across a little rude. I have received much faster response time on previous occasions so I was getting a little frustrated.