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How long does it take Plus Net to respond to a ticket?!

Community Veteran
Posts: 1,236
Registered: 02-08-2007

How long does it take Plus Net to respond to a ticket?!

I raised a ticket at 2.39am. The average response time was listed at 7 hours. That means so far they are 5 hours late!
2 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: How long does it take Plus Net to respond to a ticket?!

Quote
That means so far they are 5 hours late!

It means we've taken 5 hours longer than the average which will inevitably include both shorter and longer timescales than 7 hours.
I'll ask someone to take a look at your ticket now.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 1,236
Registered: 02-08-2007

Re: How long does it take Plus Net to respond to a ticket?!

I apologize if I came across a little rude. I have received much faster response time on previous occasions so I was getting a little frustrated.