Home move delay - why?
I contacted PN today to book a home move for BB/phone on 1 Nov, but apparently I can't have service until 9 Nov.
Reason? It's because the vendor is having a new line installed at the house they're moving to, at a different exchange (therefore a different number), and BT say they can't provide it until 9 Nov.
Meanwhile, their line will remain 'stopped' at their old address (my new address), and therefore PN can't take it over.
As an ex-BT engineering employee, I can't see any technical reason for this, so maybe it's a billing issue?
Either way, it just seems crazy - does it really have to be this way?
OK, it's only eight days, and I'll survive, but what if it turns out that the new line for some reason can't be provided until January?
Question #61389399
Edit Re-reading the ticket more carefully - without the red mist
- It appears that the line will actually be 'stopped' on 9 Nov, at which point PN can take it over.
Still seems weird to me...
Reason? It's because the vendor is having a new line installed at the house they're moving to, at a different exchange (therefore a different number), and BT say they can't provide it until 9 Nov.
Meanwhile, their line will remain 'stopped' at their old address (my new address), and therefore PN can't take it over.
As an ex-BT engineering employee, I can't see any technical reason for this, so maybe it's a billing issue?
Either way, it just seems crazy - does it really have to be this way?
OK, it's only eight days, and I'll survive, but what if it turns out that the new line for some reason can't be provided until January?
Question #61389399
Edit Re-reading the ticket more carefully - without the red mist
- It appears that the line will actually be 'stopped' on 9 Nov, at which point PN can take it over.Still seems weird to me...