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Filezilla FTP issue

FIXED
Brugmansia
Dabbler
Posts: 12
Thanks: 1
Registered: ‎02-02-2008

Filezilla FTP issue

The PlusNet instructions to set up this FTP client don't recognise the message, "Insecure server, it does not support FTP over TLS." appears whenever you try to connect to the website server. Furthermore, the free version of the software does not have an option to access a, "General", tab on the settings menu where various web site sources indicate TLS can be turned on. Is this an issue with the free version of Filezilla or what?

I'm only a novice and simply wish to upload a personal website created in the now obsolete Muse but I would like to overcome this issue with a member's help.

4 REPLIES 4
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,757
Thanks: 4,748
Fixes: 307
Registered: ‎04-04-2007

Re: Filezilla FTP issue

What FTP space are you trying to use? The Plusnet Homepages servers?

Open Filezilla, click File > Site Manager, and configure the server access as below (replacing 'username' with your Plusnet username): -

pn_ftp.jpg

When you try and connect, you will need to accept the warning about plain FTP.

Anything uploaded to the remote server will need to be under the 'htdocs' directory.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Brugmansia
Dabbler
Posts: 12
Thanks: 1
Registered: ‎02-02-2008

Re: Filezilla FTP issue

Thank you so much for your prompt advice - most welcomed.
You've restored my faith in that I've done all you suggested but stopped when I got the warning message about the connection being insecure!
How bad is that insecurity and can it be improved ?
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,757
Thanks: 4,748
Fixes: 307
Registered: ‎04-04-2007

Re: Filezilla FTP issue

Fix

The Homepages platform doesn't support FTP over TLS which is why Filezilla is grumbling. I don't know of any plan to enable it either.

You can think of it like entering information into a website form that runs over http://, rather than https://

i.e. the data being sent backwards and forwards isn't encrypted so in theory can be intercepted/read by somebody/something else. 

If you trust everybody connected to your home network/router, then the liklihood of this happening 'out on the Internet' is probably very slim, but it's not impossible.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Brugmansia
Dabbler
Posts: 12
Thanks: 1
Registered: ‎02-02-2008

Re: Filezilla FTP issue

Thank you Bob.
I'll have to take the risk!
Your help much appreciated.