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'Connected no internet' android smartphone

mikeblackett
Newbie
Posts: 4
Registered: ‎05-07-2020

'Connected no internet' android smartphone

Hello,

I am a new Plusnet customer. Everything is great with my service, except on my Google Pixel 3 smartphone.

Everytime I turn on the phone, it connects to the network but displays 'connected no internet'. I have to manually switch the phone's WiFi off and on, after which the phone connects successfully. Then, throughout the day, the connection fails (despite remaining connected to the network) and web pages won't load etc. I have to manually cycle the phone's WiFi off and on again, after which it will work again.

I seem to be having a similar problem as described in this thread: https://community.plus.net/t5/Fibre-Broadband/quot-Connected-no-internet-quot-wi-fi-error-across-2-m...

All of my other devices work fine and I have not experienced any connection issues.

I have tried rebooting the router, separated the 2.4 and 5 GHz bands. I live in a small apartment, device is never more than ~5m from the Hub One router. Android phone is fully up to date with latest Android 10 software.

My networked devices (all connected via WiFi):
Google Pixel 3 smartphone (affected device)
Google Pixelbook Chromebook
Linux desktop PC
Google home mini
Google Nest mini
Google Chromecast
LG WebOS smart TV

Sorry for long post, appreciate any help!
Mike


8 REPLIES 8
jab1
Aspiring Legend
Posts: 12,137
Thanks: 3,876
Fixes: 150
Registered: ‎24-02-2012

Re: 'Connected no internet' android smartphone

Welcome to the forums, @mikeblackett I'm no expert, so this is a suggestion only. The only thing I can't see you have done on the affected device is a 'soft reset'. No guarantees, because I don't have an Android phone, but I know it can work on Apple devices.

John
mikeblackett
Newbie
Posts: 4
Registered: ‎05-07-2020

Re: 'Connected no internet' android smartphone

Hi jab1,

Thanks for the welcome!

That is a very good point, I haven't tried that.

I will reset the network settings now and see if it helps.

Thanks for your help!
jab1
Aspiring Legend
Posts: 12,137
Thanks: 3,876
Fixes: 150
Registered: ‎24-02-2012

Re: 'Connected no internet' android smartphone

No problem, let us know how it goes.My suggestion meant totally powering down the phone, wait a minute or so, then restart it, though.

John
mikeblackett
Newbie
Posts: 4
Registered: ‎05-07-2020

Re: 'Connected no internet' android smartphone

Crikey, I think you nailed it. I reset the network settings, restarted and it connected with no problems.

Can't believe I didn't try that first... 🤦‍♂️

Thank you!!
jab1
Aspiring Legend
Posts: 12,137
Thanks: 3,876
Fixes: 150
Registered: ‎24-02-2012

Re: 'Connected no internet' android smartphone

The simplest things are often the ones we miss.😉

John
mikeblackett
Newbie
Posts: 4
Registered: ‎05-07-2020

Re: 'Connected no internet' android smartphone

Oh yes, I see what you mean. I had already tried restarting the phone a few times. Resetting the network settings seems to have fixed the problem, though.

Thanks for your help, John
jab1
Aspiring Legend
Posts: 12,137
Thanks: 3,876
Fixes: 150
Registered: ‎24-02-2012

Re: 'Connected no internet' android smartphone

Glad you've got it sorted, Mike.👍

John
Mav
Moderator
Moderator
Posts: 21,652
Thanks: 4,452
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Registered: ‎06-04-2007

Re: 'Connected no internet' android smartphone

Moderator's note(s):

Thread moved from Fibre Broadband to Tech Help.

Forum Moderator and Customer
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