Computer Freezing

[#1]

@Champnet 

For your information I received a response to my query from the computer suppliers. Good support - just a matter of hours since I emailed them earlier today.

Anyway I've attached a PDF showing their recommendations.

Brian

[#2]

Worth a go, gut feeling is a problem with the disk. Has your box froze lately ?

[#3]

@Champnet 

It appears to freeze only when I bring it out of hibernation so once today. Now leaving PC on during the day with the monitor switched off. Will either power down or hibernate overnight.

HDDScan doesn't work with my MVME M.2 disk but all other disks are fine.

sfc /scannow found no integrity issuues.

I'll do the memory test tomorrow.

Brian

[#4]

@bmc  Does the freeze only happen when the box is brought out of hibernation as I can find no mention of that in your previous posts ? Out of interest why do you use hibernation ?

[#5]

@Champnet

It's only in the past couple of days I've twigged it only happens after coming out of hibernation.

I use hibernation when I'm away from the computer for a couple of hours or overnight. It saves re-starting everything each time. However I suspect I'm going to have to change my ways - leave the computer on during the day but switch off the monitor and power down at night.

I ran the RAM memory test this morning and it came back as a Pass so I'm waiting to hear from the supplier.

Brian

[#6]

---

@bmc wrote:

[...]

HDDScan doesn't work with my MVME M.2 disk but all other disks are fine.

---

Perhaps try CrystalDiskInfo (if the manufacturer doesn't provide their own software).

[#7]

@TheRoadCrew 

Thanks for the suggestion. However it didn't do anything after install so it's been removed from the system.

Brian

[#8]

@Champnet 

The latest suggestion was to install new drivers for the following (links supplied).

Inter Management Engine Interface

Intel INF installation

Realtec Audio Driver

LAN Driver

3 out of 4 worked. Realtec fell over as it doesn't support Win7. Not a major problem as I bought a new widescreen curved monitor last year that doesn't support Win7 either so sound is provided by external speakers (which still work).

Brian

Touch wood but the hibernation test I did worked - it hasn't frozen since. Time will tell if the problem is fixed or not.

[#9]

@bmc  Thanks for the update, fingers crossed….

[#10]

I've searched and others have had freezing from hibernation.

Two suggestions from the search which might help:

1. Disable Fast Startup: Control Panel->power options->Choose what the power buttons do->Change settings that are currently unavailable->Turn off 'Turn on fast startup'

2. Turn off hybrid sleep: Control Panel->Power options->Edit Plan Settings->Change Advanced power settings->Expand sleep->Set allow hybrid sleep to off.

Maybe one of these will work and allow you to continue to use sleep.

I've no idea if these are on Windows 7 or are for later versions of Windows.

[#11]

@cpc6128 

Thanks for the suggestions. Not at all sure (like you) that these options exist in Win7.

However, the updated drivers appear to have fixed the problem. If no further freezes by Monday I'll shut down this thread.

Brian

[#12]

Thanks to all who replied.

I've given the FIX to @Champnet  as it was his suggestion (From Mr Google) which enabled me to approach the computer manufacturer. After updating some drivers using links supplied by them I've not had a freeze since.

Great support from the company (QuietPC) for a 10 year old computer.

Brian