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Bt broadband extender not working

FIXED
Poppy6
Newbie
Posts: 4
Registered: ‎21-02-2018

Bt broadband extender not working

I have two bt broadband extender 500. One has stopped working. I’ve tried all the resetting options but still no green light for power comes on
5 REPLIES 5
MauriceC
Hero
Posts: 4,085
Thanks: 929
Fixes: 17
Registered: ‎10-04-2007

Re: Bt broadband extender not working

If it's still in warranty I'd suggest contacting the seller for a replacement.  Otherwise as it's not a repairable item you will need to purchase a new one.

 

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JayG
Pro
Posts: 1,140
Thanks: 143
Fixes: 6
Registered: ‎30-10-2011

Re: Bt broadband extender not working

Fix

Not familiar with that particular extender, but as a general rule if there is no power light on a device either the socket is duff or the device has died. Having already tried the resetting options there's not much else you can do other than plug something else into the socket to confirm it's not the socket that's faulty.

 

Mav
Moderator
Moderator
Posts: 21,502
Thanks: 4,391
Fixes: 500
Registered: ‎06-04-2007

Re: Bt broadband extender not working

Moderator's note by Mike (Mav): This thread is now in the appropriate board.

Forum Moderator and Customer
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Poppy6
Newbie
Posts: 4
Registered: ‎21-02-2018

Re: Bt broadband extender not working

Thanks for replies. I gave up and went to maplin  and purchased two power line adapters. Plugged them in and connected and everything back on and working. The bt adapter was still working as an extra plug but obviously not working for broadband. I did ring bt but was getting nowhere with them. 

VileReynard
Hero
Posts: 12,613
Thanks: 630
Fixes: 20
Registered: ‎01-09-2007

Re: Bt broadband extender not working

Send an email to the CEO of BT

You can find out what this is from https://www.ceoemail.com/

"In The Beginning Was The Word, And The Word Was Aardvark."