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Browser page keeps going blank?!

plusmouse
Aspiring Pro
Posts: 309
Thanks: 58
Registered: ‎09-04-2017

Re: Browser page keeps going blank?!

OK, so this pattern of events has continued to plague me mainly when attempting to reply to posts, but also sometimes just opening a topic to read it. The screen begins to load the reply page but then goes blank with the message "error code - out of memory". Sometimes (as it`s doing now) it doesn`t show this message and the page loads fine. But it`s becoming a nuisance due to the frequency of it. Especially when I`ve had some replies from members and can`t reply at that time due to theve events.

I did some more digging around this issue and some Microsoft community member posts and other sites are suggesting this was caused because of an EDGE browser fault during one of the updates. I checked the version I was using last night and it was version 129.0.2792.52 installed on September 2024.

The consensus is that this can be fixed by updating the EDGE browser to version 122.0.2365.66. So off I went to do just that and after my version loaded/updated, it shows as version 129.0.2792.65......so not quite the version shown above in bold. Maybe I need to wait until the 66 version comes my way? 

 

I don`t normally update the browser manually as I have automatic updates set in the settings, so it`s not an area I normally pay much attention to but when I do get these updated versions downloading, once I reboot the laptop, I`m met with the screen and message that my Windows browser has updated and to start using it? I always click on the X in the task bar and just revert to the version I`m using so perhaps that`s where I`m going wrong? Or Microsoft are using these error messages to push Windows users to use their newer versions of Edge? 

Apologies for the long winded explanation but that`s what`s going on and would be interested to hear if anyone else is having this problem or can shed some much needed light on it for me? When I google search it, it seems there are many other Windows users having the same problems and never finding a fix apart from someone mentioning that 66 version being the `fix`. Which as yet, I don`t have. 

 

jab1
Legend
Posts: 18,552
Thanks: 6,042
Fixes: 280
Registered: ‎24-02-2012

Re: Browser page keeps going blank?!

You obviously like edge, but there are plenty of other browsers out there...

John
jgb
Champion
Posts: 868
Thanks: 557
Fixes: 22
Registered: ‎01-08-2007

Re: Browser page keeps going blank?!

Just checked my Edge version and it was the 129.0.2792.52 version. It has updated to 129.0.2792.65. I did not have the issue you report with the earlier version an, obviously since I am replying here, I do not have it with the current version. I am afraid I cannot help solve your issue.

However, you mention version 122.0.2365.66. This must be an old version judging by the "122" starting digits. I suspect it was an old post in the MS community forums.

plusmouse
Aspiring Pro
Posts: 309
Thanks: 58
Registered: ‎09-04-2017

Re: Browser page keeps going blank?!

@jgb yes, I noticed that too. Really strange what`s going on. I`ve tried to reply to a few posts on here this morning and a moment ago to this one and was blanked out again. It`s very `hit and miss`. Given you had the version I was using ending with 52 and is now showing as 65 as of when I updated mine last night, this is still an ongoing `bug` I seem to be dealing with and hope it fixes itself because it`s doing my head in! 

Where do I look to view all the versions my laptop has had please? Not that it will solve anything just curious. 

@jab1 - Problem is, I prefer to stick to using the Microsoft browser as it`s what I`m used to. My laptop isn`t compatible with Windows 11 either (I`m using Windows 10 Home) 32 bit currently. 

 

jab1
Legend
Posts: 18,552
Thanks: 6,042
Fixes: 280
Registered: ‎24-02-2012

Re: Browser page keeps going blank?!

@plusmouse I can't really help with Windows these days  - I've been a Linux user for too long - but I was merely suggesting that there are other options for browsers if your current one is causing issues.

John
plusmouse
Aspiring Pro
Posts: 309
Thanks: 58
Registered: ‎09-04-2017

Re: Browser page keeps going blank?!

I feel switching to another browser (although probably the best way to resolve this annoying quirk) isn`t solving the original issue and I know I`m not alone in asking this question because google searches have thrown up many other sites discussing `how to fix the Out of memory` problem in Edge and yet, anything people try from the various advice given never seems to work. Some people saying it was an Edge update that caused this issue (as I mentioned earlier), others saying look at X or Y" but I`ve yet to find one that tells you how to resolve it, apart from using another browser! 

My gut feeling is that Microsoft threw a spanner in the works and left it without telling users how to reverse it. All well and good throwing out browser updates and then realizing something was very wrong once the horse has bolted. I`ll see how this plays out because as you can see, I`ve been able to reply again without the page starting to load and then going blank on me. 

 

 

 

Champnet
Aspiring Hero
Posts: 2,853
Thanks: 1,078
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Registered: ‎25-07-2007

Re: Browser page keeps going blank?!

@plusmouse  For Info I'm using :

Windows 10 Pro Version 22H2 Build 19045.4894

Edge version 129.0.2792.65 (Official build) (64-bit) 

Without problems.

I see you're using Windows 10 Home 32 bit -  presumably Edge 32 bit ?

 

 

 

 

Champnet
Aspiring Hero
Posts: 2,853
Thanks: 1,078
Fixes: 14
Registered: ‎25-07-2007

Re: Browser page keeps going blank?!

@plusmouse  Over the last couple of days I've had a good look at variuos articles and forums but found nothing specific. As an experienced guess I suspect the memory errors are genuine and being caused by the use of 32 bit programs. There is a memory usuage limitation 0f 4GB, any more is ignored. Microsoft products are well known to use all available memory. Looking at the task manager Edge seems to have a lot of programs/services running in the background even if the browser is not being used.. As suggested it might be worth using another browser. Iideally Edge should be removed but I seem to remember it's uninstallable....