cancel
Showing results for 
Search instead for 
Did you mean: 

Broadband Usage

Desmond
Newbie
Posts: 4
Registered: 17-06-2010

Broadband Usage

On the Members Centre page [online] under My Account > View My Broadband Usage it says
'Sorry, there's nothing to view here'
This has been happening for the last week.
My account is not new and my next payment is due on the 25th of April, so it is not  due to a reset of the system.
Any ideas as I may now not knowingly go above my 60Gb limit?
Thanks for any replies.
3 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Broadband Usage

Welcome to the forums
I can't answer the question - only staff can do that although it seems to be a frequent problem - but have you checked whether moving to unlimited would be cheaper.
Since you must be out of contract phoning the Customer Options Team could get you a reasonable discount
    0845 140 6002  or    0330 123 9197
    Monday to Friday: 9.00am - 8.00pm (Except Bank Holidays)
    Saturday: 9.00am - 5.30pm
Desmond
Newbie
Posts: 4
Registered: 17-06-2010

Re: Broadband Usage

Hi Oldjim, thanks for your quick reply.
I  have checked if unlimited would be cheaper, I seldom use the 60Gb even though I watch a lot of stuff online.
But thanks for the suggestion.  Smiley
Desmond
Newbie
Posts: 4
Registered: 17-06-2010

Re: Broadband Usage

Problem solved.
The Support Team made the suggestion to turn off the router for ten minutes and then turn on again.
It did not originally work but after an hour or so, all is now working.
Thank you.
Smiley