Can't connect via static IP
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a month ago
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Recently I installed a TP-Link mesh system into my house. I turned the Plusnet router into a modem by turning on bridge mode. Everything has been working fine for a couple of weeks and I have been able to access my NAS via the static IP until just this morning. Any ideas what I might be doing wrong? Just to be clear it was working perfectly and I could access remotely from my phone .
Cheers, Steve
Fixed! Go to the fix.
Re: Can't connect via static IP
a month ago
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
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If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Can't connect via static IP
a month ago
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When I type the URL into chrome I get:
Forbidden
Rejected request from RFC1918 IP to public server address
Re: Can't connect via static IP
a month ago - last edited a month ago
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@black2112 seems like it may be a TP link issue https://community.tp-link.com/en/home/forum/topic/520662
Is your phone connected to the local network or on a mobile (4g) connection ?
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Re: Can't connect via static IP
a month ago
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Re: Can't connect via static IP
a month ago
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Re: Can't connect via static IP
a month ago - last edited a month ago
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@black2112 wrote:
Not sure what you mean amigo? I can't connect to the static IP.
When I type the URL into chrome I get:
Forbidden
Rejected request from RFC1918 IP to public server address
You stated that it all used to work (one presumes as per the current set up) when accessed from your mobile REMOTELY. Logically that would lead to the possibility that you are not connected to the internet on your known static IP. There are circumstances where this can happen.
However the added information of the error message clearly indicates that the mobile is connected LOCALLY ... so not the same as when it was working before.
Many routers will not permit one LAN device to access another LAN device via the WAN interface. Try switching off WiFi on the mobile and see if it starts working again. This is nothing to do with Plusnet ... but might well be everything to do with the third-party networking technology you have installed.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Can't connect via static IP
a month ago
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Thanks for that very detailed reply. I'm a doughnut: I was still connected to my Wi-Fi as you correctly pointed out. I've now disconnected from the Wi-Fi, typed the URL into Chrome again and it's just hanging with the usual Chrome statement:
This page isn’t working
If the problem continues, contact the site owner.
HTTP ERROR 408
Re: Can't connect via static IP
a month ago
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a month ago
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Good news then - you are now looking at a different aspect of an issue - see 408 Request Timeout - HTTP | MDN
This is a DELIBERATE action of something in your network to refuse to play. The logs in the TP Mesh or the NAS might offer some clues. Are you confident that the port forwarding for this service are intact given your investigation (and possible modifications) of the failure when connected LOCALLY?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Can't connect via static IP
4 weeks ago
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Thanks to everyone who took the time to reply. Really appreciate it
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