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BT Hub6 & BT

FIXED
gleneagles
Community Veteran
Posts: 11,013
Thanks: 2,483
Fixes: 16
Registered: ‎02-08-2007

BT Hub6 & BT

If you currently use a Hub 6 and change isp to BT does everything run automatically or do you need to make changes in the Hub settings ?

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1 REPLY 1
Baldrick1
Seasoned Hero
Posts: 7,631
Thanks: 3,408
Fixes: 235
Registered: ‎30-06-2016

Re: BT Hub6 & BT

Fix

@gleneagles 

Yes you will need to make changes. You will need to go into Advanced Settings/Broadband then select disconnect. Then edit your username and password to set them to your new BT ones and then select connect.

I assume that if you just factory reset the router it will try to set up your BT credentials automatically but be confused because the Smarthub serial number will not be associated with your new BT account.