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BT Hub6 & BT

Community Veteran
Posts: 10,572
Thanks: 2,145
Fixes: 15
Registered: ‎02-08-2007

BT Hub6 & BT

If you currently use a Hub 6 and change isp to BT does everything run automatically or do you need to make changes in the Hub settings ?

Seasoned Hero
Posts: 5,807
Thanks: 2,562
Fixes: 169
Registered: ‎30-06-2016

Re: BT Hub6 & BT



Yes you will need to make changes. You will need to go into Advanced Settings/Broadband then select disconnect. Then edit your username and password to set them to your new BT ones and then select connect.

I assume that if you just factory reset the router it will try to set up your BT credentials automatically but be confused because the Smarthub serial number will not be associated with your new BT account.