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Are the three Plusnet Routers inter-compatible with different Plusnet Services?

Odylih
Interested
Posts: 2
Registered: ‎30-03-2020

Are the three Plusnet Routers inter-compatible with different Plusnet Services?

Hello there.

 

I have an elderly relative who I buy Standard Broadband for every month.

She has a supplied mid range 2704n Router which works very well.

 

I am wishing to upgrade her to Fibre Broadband and was hoping that the service would be able to go through without changing the router or it's settings.

Due to the Coronavirus- I won't be able to fiddle with things, personally.

 

Would this be viable? Or would the new Fibre service demand the Hub One router instead?

 

Thanks!

 

Plusnet Router Types.png

2 REPLIES 2
MisterW
Superuser
Superuser
Posts: 11,137
Thanks: 3,415
Fixes: 260
Registered: ‎30-07-2007

Re: Are the three Plusnet Routers inter-compatible with different Plusnet Services?

@Odylih  fibre will require the Hub One router.

Whilst an upgrade to fibre should be straightforward, I'd be wary of changing anything in the current situation. If anything goes wrong with the upgrade then getting it fixed could take some time, potentially leaving your relative without broadband for a while.

For example https://community.plus.net/t5/Fibre-Broadband/Upgrade-to-fibre-no-service/m-p/1720227#M108996

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Odylih
Interested
Posts: 2
Registered: ‎30-03-2020

Re: Are the three Plusnet Routers inter-compatible with different Plusnet Services?

Ah ok. I did wonder. Thanks for letting me know. And so quickly too!