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Apple mail setup failng

sadtomato
Hooked
Posts: 9
Registered: ‎18-04-2018

Apple mail setup failng

Has anyone managed to set up plusnet in Apple Mail running under Majave? In over 20 years I have never failed to get a mail client working but this beats me as the creation process just hangs. It would help if Apple said why it cant be done but maybe someone knows what is going on?

If it cant be done, then added to the problems of having to explain to everyone on GMAIL that Plunet mail will probbably be delayed it is just about the last straw. The fat bloke who keeps telling us he is 'doing us proud' should perhaps pull his finger out and modernise the Email service.

22 REPLIES 22
Plusnet Help Team
Plusnet Help Team
Posts: 7,188
Thanks: 746
Fixes: 284
Registered: ‎01-01-2012

Re: Apple mail setup failng

Sorry to hear you're having issues setting up your e-mail address.

Can you advise if you get any specific errors as this will help us advise you further

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
sadtomato
Hooked
Posts: 9
Registered: ‎18-04-2018

Re: Apple mail setup failng

You dont get a specific error. You do have to click 'continue' to go ahead which what Apple terms an unsecure password and this continue window appears twice. Then it asks if you want to set up Mail and Notes with tick boxes for each. You hit next and it just hangs for ever. No further help from Apple is forthcoming.

If Apple Mail allowed the account to be set up maybe one could look at settings but as you cant set up the accound that is a non sequitur.

For now it would be helpful to know if anyone else has installed Plusnet mail on Majave. It may be that if one had an earlier working install then it would upgrade with an OS upgrade but I have started from scratch as this is my first macbook.

I could try a third party client but I should not have to.

dws1900
Rising Star
Posts: 240
Thanks: 31
Fixes: 1
Registered: ‎17-09-2018

Re: Apple mail setup failng

@sadtomato

 

Yes I have. I am running a fully patched Mojave system.

Apple mail is a bit of a PITA to sort out.

 

For foo , change to your usename 

 

In Mail, Select Internet Accounts (this seems to be set by Apples wizard, which it gets wrong for non preferred accounts , Google etc)

 

In internet accounts

 

Email address: foo@foo.plus.com

Description: Plusnet

Name: foo

Password: the one supplied by Plusnet

 

Select Use with Mail

 

Advanced 

 

Hostname imap.plus.net

Path Prefix INBOX

 

Now go to Mail - Preferences - Accounts, select Plusnet (boring I know)

 

Account Information check email address is correct

 

Server settings

 

Incoming Mail Server (IMAP)

 

Username: foo@foo.plus.com

Password: the one supplied by Plusnet

Hostname: imap.plus.net

Automatically manage connection settings tick

 

Outgoing Mail Server (SMTP)

 

Account foo: plus.net

Username: foo@foo,plus.com 

Password: the one supplied by Plusnet

Hostname: smtp.plus.net

Automatically manage connection settings tick

 

Once all saved, exit mail completely, then restart, then test.

sadtomato
Hooked
Posts: 9
Registered: ‎18-04-2018

Re: Apple mail setup failng

I do not see the exact options that you present specifically I do not see description and name.  I am asked to continue twice for unsecure passsword for the imap and relay servers then it hangs after selecting use mail.

I can't set up account so can't go further to check server settings.

dws1900
Rising Star
Posts: 240
Thanks: 31
Fixes: 1
Registered: ‎17-09-2018

Re: Apple mail setup failng

@sadtomato

 

Can you confirm your mail program is Version 12.2 (3445.102.3)

I have had trouble adding an account, choosing the 'Other Account option', 

Usually I let it fail then go into Mail Preferences and then select the account button.

Then select the new account and set it up manually.

I think the Apple wizard 'Add Account' tries to log on, fails, eventually but you should then be able to manually set it up, including other attributes such as TLS, Port etc.

I have used a variety of Non-Specified accounts, and often had to revert to the isp's web site to get the required settings.

 

If all fails, you could try the Apple online support via phone, or take it into an Apple store.

 

 

sadtomato
Hooked
Posts: 9
Registered: ‎18-04-2018

Re: Apple mail setup failng

First of all thanks for the help 🙂

> Can you confirm your mail program is Version 12.2 (3445.102.3)

yes image attached

> Usually I let it fail then go into Mail Preferences
> and then select the account button.

Trouble is if fails to go past 'next' on other attached image

> Then select the new account and set it up manually.

account is not set up so can't do this

> If all fails, you could try the Apple online support
> via phone, or take it into an Apple store.

maybe, though as I bought a 5 year old macbook I might need dutch courage to go in with it!

dws1900
Rising Star
Posts: 240
Thanks: 31
Fixes: 1
Registered: ‎17-09-2018

Re: Apple mail setup failng

@sadtomato

 

Try this...

Mail Preferences Accounts

You may see a list of existing accounts, or not, in either case do this

Select + on the option at the bottom of the list.

Select Other Mail Account... in the panel that pops up.

Press Continue

Enter name

Enter Email address

Enter Password

Press Sign In

Eventually you will get another panel

Enter Username, account type, incoming server, outgoing server

(Ignore the unable to verify message in red)

Press Sign In

After a longer pause (be patient) you will see  

Unable to verify account name or password (in red)

Press Next

Select the Apps required (Mail obviously, Notes maybe not)

Press Done

Viola, a new account is in the list.

Then you should be able to fill in the details (replacing foo with your username) as I said in a previous post

and hopefully you will be able to use the account.

I have just done this on the mail server, using the same version of mail you have, no problems

It is a bit convoluted as you are fighting the Apple Mail wizard, but I have done this using various non specified mail servers on more than one mac.

 

Bonne Chance

 

 

 

sadtomato
Hooked
Posts: 9
Registered: ‎18-04-2018

Re: Apple mail setup failng

sorry been preoccupied for a couple of days.

I dont know how I can make it any clearer that I cannot get past 'next' as shown on my earlier screenshot.

Apple seem not to want to allow an acount with current  Plusnet protocols on Mojave at least. I read somewhere that old accounts can be migrated over but new ones probably will not set up.

Anyway, thanks for the help and I'll use the awful web mail for a while longer while waiting to see if Plusnet will do us proud by implementing modern mail servers.  Ironically someone asked me tonight about Plusnet and I explained about the Apple and Gmail issues. I doubt if he will be signing up.

 

 

dws1900
Rising Star
Posts: 240
Thanks: 31
Fixes: 1
Registered: ‎17-09-2018

Re: Apple mail setup failng

@sadtomato

 

One last try, as it may be the files in ~/Library are defective, especially if you did an upgrade.

Create a new User on the mac.

Try again, if it fails on Plusnet, well I am stumped. Call Apple.

If it works, then the macosx original account Library files may be screwed, do you have any other email accounts on this macosx account?

darrensen
Newbie
Posts: 4
Registered: ‎21-03-2019

Plusnet Email MacOS Mojave Setup

Hi,

I'm currently setting up a system with Mojave 10,14 and when i enter the username, password, incoming and outgoing mail servers (imap.plus.net and relay.plus.net) it seems to go into an infinite loop of trying to setup.

I understand that Apple Mail is trying to find the settings and ports automatically, but there used to be a way to manually enter these settings. 

Can anyone advise how to best get this setup on Mojave?

darrensen
Newbie
Posts: 4
Registered: ‎21-03-2019

Re: Plusnet Email MacOS Mojave Setup

darrensen
Newbie
Posts: 4
Registered: ‎21-03-2019

Re: Apple mail setup failng

I have the same issue. Were you able to resolve?

sadtomato
Hooked
Posts: 9
Registered: ‎18-04-2018

Re: Apple mail setup failng

Sadly no. I gave up trying and just use web mail. The Mac is not my main computer so I can live with it. If I wanted to geting working I think I would install Thunderbird on the Mac. That has never failed me.

 

Plusnet Help Team
Plusnet Help Team
Posts: 14,415
Thanks: 4,498
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Registered: ‎21-04-2017

Re: Plusnet Email MacOS Mojave Setup

HI @darrensen 

That's odd and having a read of the thread you've linked, I'm a bit stuck to be honest. I'd expect the steps Here to work and I believe they have worked for one user although not another, which tells me that it seems to be certainly possible.

Assuming those steps haven't worked for you either, what happens if you setup another e-mail address first like gmail then try setting up your plusnet address afterwards?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team