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Android Tablet won`t connect to internet

FIXED
shutter
Community Veteran
Posts: 21,722
Thanks: 3,587
Fixes: 60
Registered: ‎06-11-2007

Android Tablet won`t connect to internet

I don`t use it much... but am testing somethings out, and the Lenovo Android Tablet, will not connect to the internet, so can`t make updates etc. I can make calls out on the phone side of it though. Here is the SIM Card Management page.

TABLET  SIM MANAGEMENT.JPG

 

ASDA is the priority SIM, the same applies if ASDA is disconnected and 3UK is made the only  active SIM

When trying to use the browser, a page comes up with

 

You are not connected with the internet

 

[Refresh]       [Back]

                      Error status

                    Contact Miss UC

 

on tapping the Error status, it shows

P111041 connection error information.JPG

According to "Network Status"  the WIFI is not enabled.

 

However..

 

            P1110442 wifi settings.jpg

Any suggestions as to how to solve this problem, please.

 

In simple terms as I am not an expert !

3 REPLIES 3
MisterW
Superuser
Superuser
Posts: 10,736
Thanks: 3,186
Fixes: 238
Registered: ‎30-07-2007

Re: Android Tablet won`t connect to internet

Fix

Wifi maybe on but is it connected  ?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

RPMozley
Pro
Posts: 1,231
Thanks: 48
Fixes: 8
Registered: ‎04-11-2011

Re: Android Tablet won`t connect to internet

If you are trying to use mobile data, check the apn settings are correct.
That's RPM to you!!
shutter
Community Veteran
Posts: 21,722
Thanks: 3,587
Fixes: 60
Registered: ‎06-11-2007

Re: Android Tablet won`t connect to internet


@MisterW   Been in the settings again, and it seems that the WIFI password needed to be reset,

All is connected to the internet now.

Thanks Wink