2 new problems - (1) accessing Currys website - (2) Spond problem

[#1]

I seem to be having all sorts of computer problems just lately. My thanks to the forum for helping me. The other day I lost access to the internet - this turned out to be my router password had been changed - dont know how or by who, but it wasn't me. The plusnet helpdesk changed my router password from their side, and I did the same to the router from my side. The access to the internet is now working fine. However, if I try to access the Currys website from this pc (the main one I use which has Win 7 and is LAN cable linked to the router) it puts me into a Currys security checker which rejects me. However, if I go to another pc which has Win 11, and is linked to my router via wi-fi, I get through to Currys straight away. That suggests to me that the problem is on my Win 7 computer.

The Spond problem which I am dealing with here in case there is a link between both problems, allows me to receive emails including Spond, but if I try to access the data supplied with this Spond email, the access fails. I have to open the email then click on View Request, and it is at that point it goes wrong. In a way it is a bit like the Currys security problem. I have attached a screenprint copy of the failure message.

Any thoughts?

Thankyou for helping

[#2]

@penneck 

Do you have a current virus checker on your Win 7 PC that you can use?

[#3]

Try this scan;

https://www.trendmicro.com/en_gb/forHome/products/housecall.html

Moderator's note by Mike (Mav): All caps title/text edited as per Forum rules.

[#4]

Win 7 is of some age now.

Is the problem the web browser is also an older version that does not work well Currys security model ?

Perhaps https://eclipse.cx/projects/r3dfox browser might be worth a try on Win 7,
it is a recent build of Firefox that works with Vista onwards.

[#5]

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@penneck wrote:

However, if I try to access the Currys website from this pc (the main one I use which has Win 7 and is LAN cable linked to the router) it puts me into a Currys security checker which rejects me. However, if I go to another pc which has Win 11, and is linked to my router via wi-fi, I get through to Currys straight away. That suggests to me that the problem is on my Win 7 computer.

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You're not alone. I'm also using Win7 and haven't been able to access their website due to their security checking page too.

Blocking Win7 users is hardly a clever way of convincing someone they need a new PC is it..

[#6]

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@pvmb wrote:

@penneck 

Do you have a current virus checker on your Win 7 PC that you can use?

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And what browser are you using?

[#7]

Hello @pvmb . I have Malwarebytes Free. I also still use Microsoft Security Essentials (even though it is no longer supported) and Spy Bot.

[#8]

MSE updates can be downloaded here.

After downloading you'll need to run the .exe file.

[#9]

Hello @Gel .

Have just run Housecall. It found 1 threat (in Downloader2.exe). I ran the fix.

[#10]

I'm using Chrome.

[#11]

I couldn't find MSE updates. It all seemed to be about Win 10 and Win 11

[#12]

@penneck 

Download whichever version (32/64-bit) you require.  I can assure you it works as I use it regularly.