Webmail Incident

[#1]

We are aware of an issue with our webmail service where users encounter the error message "DATABASE ERROR: CONNECTION FAILED!" and this error results in users being unable to use the service.

We understand how frustrating this situation can be, and we want to reassure you that our teams are actively investigating the issue and working to resolve it as soon as possible. We appreciate your patience, and we will provide updates as soon as more information is available.

[#2 · Accepted solution]

Thanks for your patience 😊

Our support team has resolved this error, and you should now be able to log in and use the email service as normal.