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Mobile Data issues

FIXED
Chris
Legend
Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Mobile Data issues

We’re aware a small number of customers who received Plusnet Mobile SIMS within the last week have been affected by a configuration issue, which means they can’t access data services. Our supplier’s working hard to restore this for all affected customers as quickly as possible.

 

Kind Regards,

Customer Support

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Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
1 REPLY 1
MattyC
Champion
Posts: 3,201
Thanks: 176
Fixes: 46
Registered: ‎10-04-2014

Re: Mobile Data issues

Fix

We have been working closely with our supplier overnight and the configuration issue which left a small number of customers unable to access data services has been fixed. We’re really sorry this happened and will be contacting and refunding all customers affected.

 

Kind Regards,

Customer Support

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet