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Errors viewing some TV channels (88476)

FIXED
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Errors viewing some TV channels (88476)

We're currently aware of a problem when trying to view certain channels on YouView TV from Plusnet. Attempting to view some channels may produce an error code similar to 'BTV-437'.

This is being investigated and we'll provide updates as they are available.

Apologies for any inconvenience caused.


Kind Regards,

Customer Support

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
1 REPLY 1
HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,191
Thanks: 1,447
Fixes: 255
Registered: ‎25-03-2015

Re: Errors viewing some TV channels (88476)

Fix

We believe the problem causing the BTV-437 error code has now been resolved.

 

If you are still experiencing similar errors causing issues with viewing channels, please refer to our troubleshooting guides here: https://www.plus.net/help/tv/

 

Thank you for your patience with this matter. Apologies for any inconvenience this has caused.

 

Kind Regards,

Customer Support

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional