cancel
Showing results for 
Search instead for 
Did you mean: 

BT Sport issues

FIXED
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,912
Thanks: 9,535
Fixes: 1,512
Registered: ‎21-04-2017

BT Sport issues

Hey all,

We're aware of a problem where BT Sport via the app or the online web-player may not work for you while on a Plusnet broadband connection, which we're investigating and we'll fix as soon as we can.

In the meantime, try turning your router off and on. If you're still having issues, you may need to leave your router off for a bit longer, up to 65 minutes if at all possible, then switch it back on again. 

If you need further help, feel free to post in our TV board Here.

I'll endeavour to update this service status as soon as I've got more information to share. 

We're really sorry for the inconvenience. 

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I no longer have a regular presence here as I've moved on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet
1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,912
Thanks: 9,535
Fixes: 1,512
Registered: ‎21-04-2017

Re: BT Sport issues

Fix

We believe we've fixed the problem now, so you should be able to use your BT Sport App as normal. 

If you're still having issues, create a topic in our TV board Here for help. 

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I no longer have a regular presence here as I've moved on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet