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why does it take over an hour to get through to customer services ?

shivers
Dabbler
Posts: 17
Thanks: 2
Registered: ‎11-05-2013

why does it take over an hour to get through to customer services ?

I am sick sore and tired trying to get through to PLUSNET on the telephone.  What is happening to customer service ?  It is a total joke.  It should be renamed LACK OF CUSTOMER SERVICE.
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: why does it take over an hour to get through to customer services ?

Hi shivers,
I've just checked your account and it looks like you got through in the end.
Sorry about the wait.
Just to make you aware, we have agents available for live chat via http://contactus.plus.net
we also publish our average call wait times here: http://csc.plus.net
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,532
Fixes: 12
Registered: ‎01-12-2010

Re: why does it take over an hour to get through to customer services ?

Adam , Unfortunately it show 39.5 waiting and 20 mins wait time Sad 18.25
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