I've had reason to call PN a fair few times the past 2 weeks and until recently the telephone menu options where straightforward for me to get to the correct department. But recently when I have called the menu options are 1 for phone/broadband, 2 for account/billing and 3 for everything else - now I have tried all 3 options and everytime I get through to the wrong department - also the mans voice at the start says something like "we've noticed you have called a few times ....." and this when the menu options have changed and I can't seem to get to the correct dept. Can someone from PN please tell me which menu options I should be selecting to get through to the house move dept? thanks.
Sorry if you found that confusing, I tried this myself and choosing 1 for an existing customer, 1 again, then 4 to enquire about a phone or broadband order should get you through. Adam
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After I press 1 I don't get any other options it goes to an agent. This only happens when the automated voice says " we've noticed you have called before so let's make it easier...."
