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suggestion to PN for user connection stats

Community Veteran
Posts: 1,817
Thanks: 11
Registered: 30-07-2007

suggestion to PN for user connection stats

Having recently had an ongoing fault on my bb,  my ticket was updated  on a number of occasions with Pns  own line stats showing connections and disconnections
Would it be possible for a link to be provided in the user account section which could generate this graphical representation for users to check if they are experiencing problems. It could either be a standard feature or one that is just turned on and usable to users if they have a fault under investigation. Having access would mean users could monitor their problematic lines more closely and be able to tell of connection issues and times without having to wait for ticket updates to be supplied. Eu's may then be more able help tie down the causative factors if they can tell exactly when the connections and disconnections occurred and help cut down resoloution times because EU's are not having to wait on PN faults team to update tickets.
Podman
26 REPLIES
Community Veteran
Posts: 5,472
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Registered: 11-08-2007

Re: suggestion to PN for user connection stats

Great idea, and I would find those stats to be VERY useful  Smiley
chandu
Rising Star
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Registered: 30-12-2010

Re: suggestion to PN for user connection stats

I second that idea.  It will be cheers all round if implemented.  Smiley
snozboz
Rising Star
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Registered: 27-07-2007

Re: suggestion to PN for user connection stats

Excellent idea.  I suggest you add it to the Plusnet Usergroup Issue Tracker (if it's not already on there):
http://usergroup.plus.net/pugit/
Community Veteran
Posts: 1,817
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Registered: 30-07-2007

Re: suggestion to PN for user connection stats

just added.
thought the user groups were defunct with the community site having taken over. good to see them still working.
podman
Community Veteran
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Registered: 29-01-2009

Re: suggestion to PN for user connection stats

This is such a good idea, that I've been doing my own version for years.
I use cacti as a stats-gathering webapp, running on a Linux server, which gathers info every 5 minutes and stores the data in some RRD databases. I wrote a script for it, that interrogates the router, and pulls down the line stats and the current WAN connection time; whenever the latter resets to zero, I know there was a new connection.
If anyone wants to try this, let me know...
Unfortunately, I'm going to lose a lot of this data tomorrow, when the fibre connection goes in. I'll be back to a BT-supplied, user-barred, uncontrollable piece of kit. I'm sure the router will provide something, but not everything.
Plusnet Customer
Using FTTC since 2011. Currently on 80/20 Unlimited Fibre Extra.
Community Veteran
Posts: 5,472
Thanks: 292
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Registered: 11-08-2007

Re: suggestion to PN for user connection stats

I see this morning that this idea has been added to the PlusNet UserGroup Issue Tracker
now we just need everyone to vote -
http://usergroup.plus.net/pugit/view.php?id=439
to get it implemented.  Wink
Community Gaffer
Community Gaffer
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Registered: 05-04-2007

Re: suggestion to PN for user connection stats

It's not a bad suggestion, there are a few things we need to consider this side but I'll certainly make the suggestion.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
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Registered: 10-04-2007

Re: suggestion to PN for user connection stats

This has come up a few times in the past (I've certainly discussed it with James). If nothing else it would give those of us that give advice on here something else to ask for which would give us a better picture of what was happening.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
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James
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Registered: 04-04-2007

Re: suggestion to PN for user connection stats

Yep, would certainly be handy.
Community Veteran
Posts: 1,817
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Registered: 30-07-2007

Re: suggestion to PN for user connection stats

Glad to it is getting support. Thanks to spraxyt for sorting out the vote in PN Usergroup.
Podman
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: suggestion to PN for user connection stats

I'll see if I can get this picked up in a little mini-project I'm doing at the moment.
I can't make any promises, but I'll work with Chris and see if there's anything we can do.
Community Veteran
Posts: 1,817
Thanks: 11
Registered: 30-07-2007

Re: suggestion to PN for user connection stats

HI James,
any word on including the connection stats in the user area yet?
Community Gaffer
Community Gaffer
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Re: suggestion to PN for user connection stats

It's something that I'm looking at getting into a project, I can't make any promises or timescales at the moment as we haven't even considered any potential extra load on the RADIUS servers.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
198kHz
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Re: suggestion to PN for user connection stats

It's the kind of thing the BT Group appear to regard as one of Plusnet's attractions -
[quote=BT Group Annual Report 2011]The Plusnet brand continued to grow, with 31% of the Plusnet customer base now taking voice and broadband services together. Plusnet’s success has been driven by a combination of competitively priced packages, self-care tools for customers, referral discounts and a national marketing campaign.
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