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so much for the advert

jacquis
Newbie
Posts: 3
Registered: ‎14-04-2015

so much for the advert

Angry  i have tried for week to try and find out where my cashback is with no joy

adie:green removed superfluous poll]
6 REPLIES
All4One
Grafter
Posts: 289
Registered: ‎17-03-2013

Re: so much for the advert

My parents moved house and got a cashback deal, email came through instantly, clicked link, all done, they got the cheque a month or so later.
Plusnet Help Team
Plusnet Help Team
Posts: 1,953
Thanks: 22
Fixes: 5
Registered: ‎24-07-2014

Re: so much for the advert

Sorry to see you've had problems. I've asked that my colleague picks this up and chases it for you. More information will soon be provided on the open ticket on your account when we get it.
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
jacquis
Newbie
Posts: 3
Registered: ‎14-04-2015

Re: so much for the advert

Guess what they have still not got back to me  Cry
Community Veteran
Posts: 19,102
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: so much for the advert

Welcome to the Forum jacquis.
Have you tried checking your tickets?
Use the first link in my sig. It'll give you the login screen first.
jacquis
Newbie
Posts: 3
Registered: ‎14-04-2015

Re: so much for the advert

Cheque was promised and once again no cheque must be a very busy marketing department. Plus they have closed my question so have to start all over again!!    Cry
Plusnet Help Team
Plusnet Help Team
Posts: 1,953
Thanks: 22
Fixes: 5
Registered: ‎24-07-2014

Re: so much for the advert

I've just been looking into this for you - I understood you'd have received it by today at the latest. I've raised your new ticket back to Alex (who was dealing with the original) to check further details.
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team