When I finally decided I had a line fault and it wasn't my equipment causing the issue it was 10.15pm on Tuesday. Phoned PlusNet, yes I had quite a long wait to speak to somebody, but it was brilliant to be able to speak to somebody at that time of night and they were in this country!!!!!! They were efficient and an appointment for an engineer was booked for the am slot today (Thursday). 8.05 this morning the engineer phoned to let me know he was on his way. The engineer spent most of the day on my fault, well actually I believe he found a couple of faults. In all I am very impressed with the service I have received from both PlusNet and Openreach, thank you. Also a thank you to those on this forum that took time to assist me with my issue. Last time I had a line fault I was a BT customer and it took more than 2 weeks for them to resolve it. I've just got to wait for my broadband speed to pick back up.