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slow speed,slow to none response.

dabba
Grafter
Posts: 66
Registered: ‎04-12-2009

slow speed,slow to none response.

Any one at home?
Reported dire speed on Wednesday (BT speedcheck 212 Kbps!!! auto replyHuh posted speed on Thursday 213 Kbps no reply
posted speed today 207Kbps no reply, this is not the first time that I've encountered radio silence, could anyone advise me I've lost total confidence in Plusnet     
51 REPLIES
Community Veteran
Posts: 26,744
Thanks: 954
Fixes: 10
Registered: ‎10-04-2007

Re: slow speed,slow to none response.

If you'd like some assistance from the forum members to try and help you identify the problem can you post the following please:
  • Output from the BT speed tester
  • Current line speed reported by https://portal.plus.net/my.html?action=stable_rate
  • The line statistics reported by your router, specifically sync speed, noise margin and attenuation (http://www.kitz.co.uk/adsl/frogstats.php gives instructions for many common routers)
    Finally, if you could plug your router and filter in to the test socket inside the master telephone socket (with no telephone attached) and give the router stats when connected like that (no need for the others).
  • jelv (a.k.a Spoon Whittler)
       Why I have left Plusnet (warning: long post!)   
    Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
    Line rental: Pulse 8 Home Line Rental (£13/month)
    Mobile: iD mobile (£4/month)
    dabba
    Grafter
    Posts: 66
    Registered: ‎04-12-2009

    Re: slow speed,slow to none response.

    Hi Jelv,
    Many many thanks for your reply, I still have not received a reply to 'my questions' from plusnet it's if I do not exist! I dread coming home and seeing no response, this cannot be right!!!
    latest BT speedtest a few minutes ago 307Kbps
    I checked the link you kindly provided " estimated line speed 1.0 checked on 2009-02-03 04 10:41. current speed 350".
    I checked the other link when I entered the router DSL 2740B it brought up a Http site but each time I tried it timed out,
    I will try and do the other check tomorrow.
    I'll now post another addition to my questions but I don't now hold any hope,
    Once again many thanks,
    Dabba   
    Community Veteran
    Posts: 19,102
    Thanks: 443
    Fixes: 21
    Registered: ‎31-08-2007

    Re: slow speed,slow to none response.

    Hi dabba,
    can you do a text copy and paste of the whole of the results from the BT speedtester also from the top box at https://portal.plus.net/my.html?action=data_transfer_speed but delete the last 4 digits of your phone number.
    For your modem/router ADSL line stats, did you follow the instructions here on the page http://www.kitz.co.uk/adsl/frogstats.php#52
    Getting those results is also going to be very important, as it looks as though you may have a problem with your connection from the information so far, Thanks.
    dabba
    Grafter
    Posts: 66
    Registered: ‎04-12-2009

    Re: slow speed,slow to none response.

    Hello Anotherone,
    Thanks for your reply I really appreciate your help, I still have no joy regarding Kitz.co. I find my router it provides a link 192.0.0.168 every I try it times out,
    not sure how to find the info when i log in to the Member Centre.
    The latest BT speedtest 137Kbps
    Each day I add another post on my Questions,! each day no reply not even automated I've  been a customer with Plusnet for many years but I still cannot get a response!
    I'll buy a phone extension cable  tomorrow so I can check the connection at the start point
    Hope we can get this sorted with the help and expertise of the forum.
    Many Thanks Dabba.
    dabba
    Grafter
    Posts: 66
    Registered: ‎04-12-2009

    Re: slow speed,slow to none response.

    Hi plugged in at the test socket speedtest 128 Download 326 Upload, still can not get the stats each time I try it times out, after many days without a reply plusnet has now replied no explantion of the delay in response and the figures given without guidance mean nothing, all I know is the actual speed  at the computer is128Kbps whatever the figures given are.
    dabba.
    Community Veteran
    Posts: 38,460
    Thanks: 1,031
    Fixes: 62
    Registered: ‎15-06-2007

    Re: slow speed,slow to none response.

    I am baffled by your statement that it times out when getting the stats.
    Can you advise the make and model of router you are using
    Community Veteran
    Posts: 26,744
    Thanks: 954
    Fixes: 10
    Registered: ‎10-04-2007

    Re: slow speed,slow to none response.

    Quote from: dabba
    I still have no joy regarding Kitz.co. I find my router it provides a link 192.0.0.168 every I try it times out,

    That's an error on Kitz's page. Try http://192.168.1.1
    Jim: Mouseover the link on the DLink DSL-2640B / 2740B
    jelv (a.k.a Spoon Whittler)
       Why I have left Plusnet (warning: long post!)   
    Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
    Line rental: Pulse 8 Home Line Rental (£13/month)
    Mobile: iD mobile (£4/month)
    Community Veteran
    Posts: 38,460
    Thanks: 1,031
    Fixes: 62
    Registered: ‎15-06-2007

    Re: slow speed,slow to none response.

    Embarrassed Embarrassed missed that
    Community Veteran
    Posts: 19,102
    Thanks: 443
    Fixes: 21
    Registered: ‎31-08-2007

    Re: slow speed,slow to none response.

    So did I, I just type in what I see, didn't use the link Embarrassed
    @dabba
    Hi, if you just click on that portal link that jelv and I have provided, when you enter your login details, it should take you straight there.
    Screenshots attached.
    Edit: added 2nd screenshot
    dabba
    Grafter
    Posts: 66
    Registered: ‎04-12-2009

    Re: slow speed,slow to none response.

    Hope the following information will be helpful
    Telephone number:
        0190476****
    Phone exchange:
        HAXBY
    Estimated line speed:
        1.0 - Checked on 2009-02-03 04:10:41
    Current line speed:
        350
    BT Speedtest Results
    Results Image not loaded
    Test1 comprises of Best Effort Test: -provides background information.
    Download  Speed
    120 Kbps

    0 Kbps 250 Kbps
    Max Achievable Speed
    Download speedachieved during the test was - 120 Kbps
    For your connection, the acceptable range of speeds is 50-250 Kbps.
    Additional Information:
    Your DSL Connection Rate :4832 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
    IP Profile for your line is - 135 Kbps

    ADSL Statistics:

    Mode :  G.DMT
    Type: Interleave
    Line Coding : Trellis On
    Status : Link Up 

      Downstream Upstream
    Rate (Kbps) : 4832  448
    SNR Margin (dB) : 14.8  22.0
    Attenuation (dB) : 40.0  23.0
    Output Power (dBm) : 19.8  12.1
    K (number of bytes in DMT frame) : 152  15
    R (number of check bytes in RS code word) : 16  16
    S (RS code word size in DMT frame) : 1  8
    D (interleaver depth) : 0  0
    Delay (msec) : 0  0
    Super Frames : 484035  484033
    Super Frame Errors : 2  0
    RS Words : 32914410  4114280
    RS Correctable Errors : 428  0
    RS Uncorrectable Errors : 60  N/A
    HEC Errors : 2  0
    OCD Errors : 0  0
    LCD Errors : 0  0
    Total Cells : 93775256  0
    Data Cells : 179332  0
    Bit Errors : 0  0
    Total ES : 3  0
    Total SES : 1  0
    Total UAS : 26  0


    Community Veteran
    Posts: 38,460
    Thanks: 1,031
    Fixes: 62
    Registered: ‎15-06-2007

    Re: slow speed,slow to none response.

    Are those results from the test socket.
    If so can you post the router stats from your normal socket.
    Do you have a Sky Box connected to the telephone and is it filtered
    Community Veteran
    Posts: 26,744
    Thanks: 954
    Fixes: 10
    Registered: ‎10-04-2007

    Re: slow speed,slow to none response.

    Quote from: jelv
    That's an error on Kitz's page. Try http://192.168.1.1

    ... which has now been corrected.
    jelv (a.k.a Spoon Whittler)
       Why I have left Plusnet (warning: long post!)   
    Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
    Line rental: Pulse 8 Home Line Rental (£13/month)
    Mobile: iD mobile (£4/month)
    dabba
    Grafter
    Posts: 66
    Registered: ‎04-12-2009

    Re: slow speed,slow to none response.

    Quote from: Oldjim
    Are those results from the test socket.
    If so can you post the router stats from your normal socket.
    Do you have a Sky Box connected to the telephone and is it filtered

    Yes these results are from the test socket
    I do not have Sky TV
    dabba
    Grafter
    Posts: 66
    Registered: ‎04-12-2009

    Re: slow speed,slow to none response.

    Hello forumers,
    Just checked the speedtest with Speedtest.net
    Downoad 0.13 Mb/s
    Upload    0.09  "
    Ping        121 ms
    still got the connection plugged in at the master going to leave it plugged in to this one for 48 hours
    what am I to do?
    dabba.