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slippery slope and rough start, hope things get better.

twentysix
Newbie
Posts: 4
Registered: 05-11-2015

slippery slope and rough start, hope things get better.

was simple and quick enough to join, but then the lack of updates was bit of a shock. we had to phone up to find out that an engineer had to come out to survey the area and then discuss installation. been several days without internet now, whats killing us is that engineer is booked for 18th. what the jeffff!!!!!! why is everything taking so longHuh
please make my day and give me internet access sooner. withdrawal symptoms are kicking in. Crazy
4 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: slippery slope and rough start, hope things get better.

Hi there,
I've checked over your account and can see we've booked an engineer for the phone installation. This has taken longer than ideal simply as your address doesn't exist in the ordering systems. Normally addresses show as 'gold' or 'silver', gold means order with normal timescales, silver generally needs a survey but unfortunately your address was neither of these. So we've had to request a survey to get your line added and then arrange an engineer for the earliest date available. Sorry this is taking longer than ideal.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
twentysix
Newbie
Posts: 4
Registered: 05-11-2015

New connections at new build homes

Hi Chaps,
the engineer has now been and gone for over a week, even though they did not turn up on the day but two days later (without warning). that was a painful 2 & 1/2 weeks wait without the net since signing up. its not as bad as some peoples experience as i've read/heard.
we had the text/confirmation that the broadband is all set up and running, but we are still having connection problems and still not internet. whats going off guys, is it up and running or not?
cheers
twentysix
Moderator
Moderator
Posts: 26,959
Thanks: 1,758
Fixes: 135
Registered: 14-04-2007

Re: slippery slope and rough start, hope things get better.

Moderator Note
Topics merged.

Customer and Forum Moderator.

twentysix
Newbie
Posts: 4
Registered: 05-11-2015

Re: slippery slope and rough start, hope things get better.

thank you strat.
i couldn't see the thread earlier, prob too much coffee so eyes were like  Cheesy