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simple but helpful idea for question/ticket pages

Community Veteran
Posts: 1,817
Thanks: 11
Registered: ‎30-07-2007

simple but helpful idea for question/ticket pages

I have had a number of tickets opened recently.
Each time I login I get a prompt advising a ticket has been updated but on looking at the my questions page there is no indication which question has been updated as they all still say awaiting support answer or similar.
To find the question which has been added to it's necessary to look through all of them which can be a pain if you are using a mobile or on a slow connection.
Would it possible to add the last update date / time field to the right side of the open question text so the appropriate relevant ticket can be identified from the list of open questions.

podman
6 REPLIES
Superuser
Superuser
Posts: 12,947
Thanks: 4,246
Fixes: 26
Registered: ‎22-08-2007

Re: simple but helpful idea for question/ticket pages

Nice idea, but I'd not be overly hopeful that such a practical idea will see the light of day... would be delighted though to be proved wrong!
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: simple but helpful idea for question/ticket pages

I've passed it on, thanks for that - I guess the reason it's not on there is we still hope customers will only have one ticket open at once (if they have any open at all, ideally of course they wouldn't Smiley )
As ever no promises (especially when we're so busy) but as I said, it's been passed on.
Community Veteran
Posts: 6,319
Thanks: 86
Fixes: 3
Registered: ‎08-01-2008

Re: simple but helpful idea for question/ticket pages

Quote from: podman
Each time I login I get a prompt advising a ticket has been updated..

I get this too but my ticket hasn't been updated at all.  Shocked
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: simple but helpful idea for question/ticket pages

Same here and if when I click the X nothing happens
Superuser
Superuser
Posts: 3,464
Thanks: 1,911
Fixes: 12
Registered: ‎10-04-2007

Re: simple but helpful idea for question/ticket pages

Quote from: Matt
........ we still hope customers will only have one ticket open at once (if they have any open at all, ideally of course they wouldn't Smiley )

Forgetting, of course, that several internal Plusnet  processes can add tickets to the pool  Grin
M
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: simple but helpful idea for question/ticket pages

No, I stand by my original comment Smiley If we're raising tickets on the account that means we're doing things, which in all probability is costing us money (not least of which is support agents responding to the tickets). So, ideally, there would be none Smiley