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service please

Batida
Newbie
Posts: 6
Registered: ‎12-01-2010

service please

is it at all possible for someone to return my calls about my 5 week wait to get my broadband sorted out, i was supposed to be called back around 1.30pm today, and after a reminder call from me at 3.30, around 4.30 pm, maybe all the clocks in the house have stopped and we are having an eclipse because the phone hasn't rung yet
5 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: service please

Hi there,
Sorry about that - it looks though like someone's called you to advise now? As I understand it the order is due to complete on the 20th.
EDIT - My apologies, they're talking to BT regarding the order (apparently we need to book an engineer for the installation) and will be ringing you as soon as that's done.
Batida
Newbie
Posts: 6
Registered: ‎12-01-2010

Re: service please

my connection has been stable for 12 hours now, so when the BT engineer came he could find no faults, I just have to wait now and see if it goes off again
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: service please

Let us know if it goes off again, we'll get onto it asap if that happens.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Batida
Newbie
Posts: 6
Registered: ‎12-01-2010

Re: service please

Thanks, it went off at 3.50 this afternoon, since then its just been connecting/disconnecting constantly, sometimes staying on long enough to view a web page or to post a reply, by tomorrow that will be 6 weeks since the problem started.
Batida
Newbie
Posts: 6
Registered: ‎12-01-2010

Re: service please

Well I was going to get a cake to celebrate 6 weeks of of my broadband fiasco but couldn't stay connected long enough to order one.
So.........
Just for a  laugh........
here is the log report of the last 1.5 hours of  connectivity.......
or not as the case may be.

2:37:54 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
2:36:25 Elapsed Time
STATUS ALARM : PPP Interface Up : Interface - ppp-0
 
2:36:25 Elapsed Time
STATUS ALARM : IPCP Successful : Interface - ppp-0, Local IP Address - 195.166.158.118, Gateway IP Address - 195.166.128.27
 
2:36:22 Elapsed Time
STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
2:35:18 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
2:33:43 Elapsed Time
STATUS ALARM : PPP Interface Up : Interface - ppp-0
 
2:33:43 Elapsed Time
STATUS ALARM : IPCP Successful : Interface - ppp-0, Local IP Address - 195.166.158.118, Gateway IP Address - 195.166.128.53
 
2:33:39 Elapsed Time
STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
2:32:49 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
2:32:23 Elapsed Time
STATUS ALARM : PPP Interface Up : Interface - ppp-0
 
2:32:23 Elapsed Time
STATUS ALARM : IPCP Successful : Interface - ppp-0, Local IP Address - 195.166.158.118, Gateway IP Address - 195.166.128.72
 
2:32:20 Elapsed Time
STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
2:30:39 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
2:29:1 Elapsed Time
STATUS ALARM : PPP Interface Up : Interface - ppp-0
 
2:29:1 Elapsed Time
STATUS ALARM : IPCP Successful : Interface - ppp-0, Local IP Address - 195.166.158.118, Gateway IP Address - 195.166.128.109
 
2:28:58 Elapsed Time
STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
2:28:14 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
2:28:4 Elapsed Time
STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
2:27:24 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
2:27:9 Elapsed Time
STATUS ALARM : PPP Interface Up : Interface - ppp-0
 
2:27:9 Elapsed Time
STATUS ALARM : IPCP Successful : Interface - ppp-0, Local IP Address - 195.166.158.118, Gateway IP Address - 195.166.128.27
 
2:27:6 Elapsed Time
STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
2:25:19 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
2:24:32 Elapsed Time
STATUS ALARM : PPP Interface Up : Interface - ppp-0
 
2:24:32 Elapsed Time
STATUS ALARM : IPCP Successful : Interface - ppp-0, Local IP Address - 195.166.158.118, Gateway IP Address - 195.166.128.101
 
2:24:29 Elapsed Time
STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
2:23:41 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
2:23:19 Elapsed Time
STATUS ALARM : PPP Interface Up : Interface - ppp-0
 
2:23:19 Elapsed Time
STATUS ALARM : IPCP Successful : Interface - ppp-0, Local IP Address - 195.166.158.118, Gateway IP Address - 195.166.128.123
 
2:23:16 Elapsed Time
STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
2:22:36 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
2:21:50 Elapsed Time
STATUS ALARM : IPCP Successful : Interface - ppp-0, Local IP Address - 195.166.158.118, Gateway IP Address - 195.166.128.27
 
2:21:47 Elapsed Time
STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
2:20:59 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
2:18:23 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
2:17:47 Elapsed Time
STATUS ALARM : PPP Interface Up : Interface - ppp-0
 
2:17:47 Elapsed Time
STATUS ALARM : IPCP Successful : Interface - ppp-0, Local IP Address - 195.166.158.118, Gateway IP Address - 195.166.128.64
 
2:17:44 Elapsed Time
STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
2:16:44 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
2:15:53 Elapsed Time
STATUS ALARM : PPP Interface Up : Interface - ppp-0
 
2:15:53 Elapsed Time
STATUS ALARM : IPCP Successful : Interface - ppp-0, Local IP Address - 195.166.158.118, Gateway IP Address - 195.166.128.64
 
2:15:50 Elapsed Time
STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
2:15:8 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
2:14:33 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
2:13:30 Elapsed Time
STATUS ALARM : PPP Interface Up : Interface - ppp-0
 
2:13:30 Elapsed Time
STATUS ALARM : IPCP Successful : Interface - ppp-0, Local IP Address - 195.166.158.118, Gateway IP Address - 195.166.128.27
 
2:13:27 Elapsed Time
STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
2:12:41 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
2:11:28 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
2:10:29 Elapsed Time
STATUS ALARM : PPP Interface Up : Interface - ppp-0
 
2:10:29 Elapsed Time
STATUS ALARM : IPCP Successful : Interface - ppp-0, Local IP Address - 195.166.158.118, Gateway IP Address - 195.166.128.80
 
2:10:26 Elapsed Time
STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
2:9:50 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
2:9:42 Elapsed Time
STATUS ALARM : PPP Interface Up : Interface - ppp-0
 
2:9:42 Elapsed Time
STATUS ALARM : IPCP Successful : Interface - ppp-0, Local IP Address - 195.166.158.118, Gateway IP Address - 195.166.128.53
 
2:9:39 Elapsed Time
STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
2:4:30 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
2:4:23 Elapsed Time
STATUS ALARM : PPP Interface Up : Interface - ppp-0
 
2:4:23 Elapsed Time
STATUS ALARM : IPCP Successful : Interface - ppp-0, Local IP Address - 195.166.158.118, Gateway IP Address - 195.166.128.101
 
2:4:20 Elapsed Time
STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
2:3:22 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
2:2:25 Elapsed Time
STATUS ALARM : PPP Interface Up : Interface - ppp-0
 
2:2:22 Elapsed Time
STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
2:1:58 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
2:1:58 Elapsed Time
WARNING : PPP Authorization Failed : Interface - ppp-0
2:0:54 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
1:51:32 Elapsed Time
STATUS ALARM : PPP Interface Up : Interface - ppp-0
 
1:51:32 Elapsed Time
STATUS ALARM : IPCP Successful : Interface - ppp-0, Local IP Address - 195.166.158.118, Gateway IP Address - 195.166.128.72
 
1:51:29 Elapsed Time
STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
1:50:13 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
1:48:54 Elapsed Time
STATUS ALARM : PPP Interface Up : Interface - ppp-0
 
1:48:54 Elapsed Time
STATUS ALARM : IPCP Successful : Interface - ppp-0, Local IP Address - 195.166.158.118, Gateway IP Address - 195.166.128.53
 
1:48:51 Elapsed Time
STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
1:48:18 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
1:46:4 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
1:45:0 Elapsed Time
STATUS ALARM : PPP Interface Up : Interface - ppp-0
 
1:45:0 Elapsed Time
STATUS ALARM : IPCP Successful : Interface - ppp-0, Local IP Address - 195.166.158.118, Gateway IP Address - 195.166.128.72
 
1:44:57 Elapsed Time
STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
1:44:15 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
1:43:4 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
1:42:13 Elapsed Time
STATUS ALARM : PPP Interface Up : Interface - ppp-0
 
1:42:13 Elapsed Time
STATUS ALARM : IPCP Successful : Interface - ppp-0, Local IP Address - 195.166.158.118, Gateway IP Address - 195.166.128.27
 
1:42:10 Elapsed Time
STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
1:41:24 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
1:41:17 Elapsed Time
STATUS ALARM : PPP Interface Up : Interface - ppp-0
 
1:41:17 Elapsed Time
STATUS ALARM : IPCP Successful : Interface - ppp-0, Local IP Address - 195.166.158.118, Gateway IP Address - 195.166.128.39
 
1:41:14 Elapsed Time
STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
1:40:42 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
1:40:28 Elapsed Time
STATUS ALARM : PPP Interface Up : Interface - ppp-0
 
1:40:28 Elapsed Time
STATUS ALARM : IPCP Successful : Interface - ppp-0, Local IP Address - 195.166.158.118, Gateway IP Address - 195.166.128.53
 
1:40:25 Elapsed Time
STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
1:37:28 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
1:36:29 Elapsed Time
STATUS ALARM : PPP Interface Up : Interface - ppp-0
 
1:36:29 Elapsed Time
STATUS ALARM : IPCP Successful : Interface - ppp-0, Local IP Address - 195.166.158.118
1:36:26 Elapsed Time STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
1:35:17 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
1:35:1 Elapsed Time
STATUS ALARM : PPP Interface Up : Interface - ppp-0
 
1:35:1 Elapsed Time
STATUS ALARM : IPCP Successful : Interface - ppp-0, Local IP Address - 195.166.158.118, Gateway IP Address - 195.166.128.101
 
1:34:58 Elapsed Time
STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
1:32:23 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
1:32:10 Elapsed Time
STATUS ALARM : PPP Interface Up : Interface - ppp-0
 
1:32:10 Elapsed Time
STATUS ALARM : IPCP Successful : Interface - ppp-0, Local IP Address - 195.166.158.118, Gateway IP Address - 195.166.128.101
 
1:32:7 Elapsed Time
STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
1:30:23 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
1:30:6 Elapsed Time
STATUS ALARM : PPP Interface Up : Interface - ppp-0
 
1:30:6 Elapsed Time
STATUS ALARM : IPCP Successful : Interface - ppp-0, Local IP Address - 195.166.158.118, Gateway IP Address - 195.166.128.101
 
1:30:3 Elapsed Time
STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
1:28:23 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
1:28:1 Elapsed Time
STATUS ALARM : PPP Interface Up : Interface - ppp-0
 
1:28:1 Elapsed Time
STATUS ALARM : IPCP Successful : Interface - ppp-0, Local IP Address - 195.166.158.118, Gateway IP Address - 195.166.128.80
 
1:27:58 Elapsed Time
STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
1:27:26 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
1:27:4 Elapsed Time
STATUS ALARM : PPP Interface Up : Interface - ppp-0
 
1:27:4 Elapsed Time
STATUS ALARM : IPCP Successful : Interface - ppp-0, Local IP Address - 195.166.158.118, Gateway IP Address - 195.166.128.72
 
1:27:1 Elapsed Time
STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
1:25:25 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
1:25:17 Elapsed Time
STATUS ALARM : PPP Interface Up : Interface - ppp-0
 
1:25:17 Elapsed Time
STATUS ALARM : IPCP Successful : Interface - ppp-0, Local IP Address - 195.166.158.118, Gateway IP Address - 195.166.128.80
 
1:25:14 Elapsed Time
STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
1:24:28 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
1:23:33 Elapsed Time
STATUS ALARM : PPP Interface Up : Interface - ppp-0
 
1:23:33 Elapsed Time
STATUS ALARM : IPCP Successful : Interface - ppp-0, Local IP Address - 195.166.158.118, Gateway IP Address - 195.166.128.101
 
1:23:30 Elapsed Time
STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
1:22:42 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
1:21:32 Elapsed Time
STATUS ALARM : PPP Interface Up : Interface - ppp-0
 
1:21:29 Elapsed Time
STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
1:20:48 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
1:20:41 Elapsed Time
STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
1:19:24 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
1:19:17 Elapsed Time
STATUS ALARM : PPP Interface Up : Interface - ppp-0
 
1:19:17 Elapsed Time
STATUS ALARM : IPCP Successful : Interface - ppp-0, Local IP Address - 195.166.158.118, Gateway IP Address - 195.166.128.72
 
1:19:14 Elapsed Time
STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
1:18:4 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
1:16:51 Elapsed Time
STATUS ALARM : PPP Interface Up : Interface - ppp-0
 
1:16:51 Elapsed Time
STATUS ALARM : IPCP Successful : Interface - ppp-0, Local IP Address - 195.166.158.118, Gateway IP Address - 195.166.128.27
 
1:16:48 Elapsed Time
STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
1:16:12 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
1:16:3 Elapsed Time
STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
1:15:25 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
1:14:59 Elapsed Time
STATUS ALARM : PPP Interface Up : Interface - ppp-0
 
1:14:59 Elapsed Time
STATUS ALARM : IPCP Successful : Interface - ppp-0, Local IP Address - 195.166.158.118, Gateway IP Address - 195.166.128.123
 
1:14:56 Elapsed Time
STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
1:14:10 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
1:13:58 Elapsed Time
STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
1:12:27 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
1:11:56 Elapsed Time
STATUS ALARM : PPP Interface Up : Interface - ppp-0
 
1:11:56 Elapsed Time
STATUS ALARM : IPCP Successful : Interface - ppp-0, Local IP Address - 195.166.158.118, Gateway IP Address - 195.166.128.64
 
1:11:53 Elapsed Time
STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
1:10:17 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
1:9:38 Elapsed Time
STATUS ALARM : PPP Interface Up : Interface - ppp-0
 
1:9:38 Elapsed Time
STATUS ALARM : IPCP Successful : Interface - ppp-0, Local IP Address - 195.166.158.118, Gateway IP Address - 195.166.128.109
 
1:9:35 Elapsed Time
STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
1:6:46 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
1:6:19 Elapsed Time
STATUS ALARM : PPP Interface Up : Interface - ppp-0
 
1:6:19 Elapsed Time
STATUS ALARM : IPCP Successful : Interface - ppp-0, Local IP Address - 195.166.158.118, Gateway IP Address - 195.166.128.27
 
1:6:16 Elapsed Time
STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
1:5:33 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
1:4:11 Elapsed Time
STATUS ALARM : PPP Interface Up : Interface - ppp-0
 
1:4:11 Elapsed Time
STATUS ALARM : IPCP Successful : Interface - ppp-0, Local IP Address - 195.166.158.118, Gateway IP Address - 195.166.128.53
 
1:4:8 Elapsed Time
STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
1:3:33 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
1:3:20 Elapsed Time
STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
1:2:4 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
1:1:52 Elapsed Time
STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
1:1:8 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
1:0:59 Elapsed Time
STATUS ALARM : PPP Interface Up : Interface - ppp-0
 
1:0:59 Elapsed Time
STATUS ALARM : IPCP Successful : Interface - ppp-0, Local IP Address - 195.166.158.118, Gateway IP Address - 195.166.128.109
 
1:0:56 Elapsed Time
STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
1:0:12 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
0:58:51 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
0:58:43 Elapsed Time
STATUS ALARM : PPP Interface Up : Interface - ppp-0
 
0:58:43 Elapsed Time
STATUS ALARM : IPCP Successful : Interface - ppp-0, Local IP Address - 195.166.158.118, Gateway IP Address - 195.166.128.72
 
0:58:40 Elapsed Time
STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
0:57:45 Elapsed Time
WARNING : PPP Interface Down : Interface - ppp-0
 
0:57:30 Elapsed Time
STATUS ALARM : PPP Interface Up : Interface - ppp-0
 
0:57:30 Elapsed Time
STATUS ALARM : IPCP Successful : Interface - ppp-0, Local IP Address - 195.166.158.118, Gateway IP Address - 195.166.128.134
 
0:57:27 Elapsed Time
STATUS ALARM: PPP Authorization Successful : Interface - ppp-0