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safeguard

MattyC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 3,201
Fixes: 46
Registered: ‎10-04-2014

Re: safeguard

It's also the same with new customers. It's an option upon signup, but you specifically have to opt in to have it enabled. Phone signups would require new customers to do it over the member centre.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
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Registered: ‎14-04-2007

Re: safeguard

Oops...
Running Waterfox 36.0.1 and viewing the Safeguard page https://portal.plus.net/my-account/safeguard/inactive
The first attached image shows the top right corner ok.
Then Live Chat pops up and the result is the second attached image.
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
St3
Aspiring Champion
Posts: 2,614
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Registered: ‎13-07-2012

Re: safeguard

Ive enabled some of mine and some not Smiley Ill see how it goes if im not able to access sites which i feel dont need to be blocked then ill just disbale the whole thing.
MattyC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 3,201
Fixes: 46
Registered: ‎10-04-2014

Re: safeguard

@St3
Are you ok to PM me any feedback you have?
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
St3
Aspiring Champion
Posts: 2,614
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Registered: ‎13-07-2012

Re: safeguard

yes sure Smiley
Anotherone
Champion
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Registered: ‎31-08-2007

Re: safeguard

Good idea Plusnet. BUT I do have one major criticism though - that's the statement about "restart your router". It really is about time Plusnet stopped using this advice in the blanket way that they have done so in the past. Restarting a "router" when in most cases it means "modem/router" is damned poor advise for many on ADSL connections especially on 20CN where the resultant resync can mean an adverse change in profile if done at the "wrong" time, especially if they have a dropping connection issue or high errors.
With virtually all these types of product all that's required is a drop and reconnect of PPP session, and it's about time Plusnet's advice clearly stated that, and how to do it. It needs to be a simple small straight forward explanation with a link to a further item about what to do and when, if their particular modem/router doesn't have the ability to Disconnect/Connect the PPP Internet session.
plusnettony
Plusnet Staff
Plusnet Staff
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Registered: ‎24-07-2014

Re: safeguard

@AnotherOne We understand what you are saying, and as usual I'll pass the comments on.
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
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Registered: ‎14-04-2007

Re: safeguard

All I see is this  Cry
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
jab1
Legend
Posts: 17,111
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Registered: ‎24-02-2012

Re: safeguard

Same here, Strat. But as I'll never be enabliing it, I don't care  Cheesy
John
Anotherone
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Registered: ‎31-08-2007

Re: safeguard

Thanks Tony.
Strat, I don't know if your post was relating to my remarks, but for clarity, see the attached from https://portal.plus.net/my-account/safeguard/
The same thing is also mentioned in the Help/FAQ para.9
Quote from: http
(NB: You will need to reboot your router after you've clicked this button...............
hillyfields123
Grafter
Posts: 150
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Registered: ‎16-09-2014

Re: safeguard

Makes a change from the opt-out filters that the larger ISPs have now put in place due to government pressure.
spraxyt
Resting Legend
Posts: 10,063
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Registered: ‎06-04-2007

Re: safeguard

Quote from: Strat
All I see is this  Cry

I get that "setting up broadband" message too. I'm also a Force9 customer and I suspect this "feature" might be specific to those who are not Plusnet (vISP) customers.
David
David
RPMozley
Pro
Posts: 1,339
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Registered: ‎04-11-2011

Re: safeguard

I get the same with Free-Online, not that I'm going to be using it though (got OpenDNS to do it).
That's RPM to you!!
Strat
Community Veteran
Posts: 31,320
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Registered: ‎14-04-2007

Re: safeguard

Quote from: Anotherone
Strat, I don't know if your post was relating to my remarks...

Not specifically Chris.
I don't yet have the page in your screen shot available so no on/off switch to operate....if I chose to use this facility.
I guess it's not been set up on my account yet Cool
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
rongtw
Seasoned Hero
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Registered: ‎01-12-2010

Re: safeguard

as far as i see this is just the Thin end of the wedge ,,,,,, it will not be long before we have to accept this as AUTO ON !!!!!!
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