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reward customer loyalty

Jacpott
Hooked
Posts: 8
Registered: 3 weeks ago

Re: reward customer loyalty

Thanks for the offer to speak to one of your advisors but I spoke with one before posting,;my point was Plusnet emailedso you need to change your policy of discrinating against existing customers me a renewal offer saying that it was as good as any offer made to new customers which I queried by stating an offer made to new customers that was better than the offer made to me so you need to change your policy of discriminating against existing customers or redraft your standard email to renewal customers by omitting the statement that the offer you are making "is as good as any made to new customers".

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 20,368
Thanks: 6,902
Fixes: 1,148
Registered: ‎21-04-2017

Re: reward customer loyalty

Thanks for getting back to me @Jacpott

We do often offer cashback to existing customers and we don't always offer cashback to new customers.

I'm still happy to arrange that call back if you'd like to take me up on it. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Jacpott
Hooked
Posts: 8
Registered: 3 weeks ago

Re: reward customer loyalty

I tried to take up your offer by sending you 2 private messages but have had no contact from an advisor.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 20,368
Thanks: 6,902
Fixes: 1,148
Registered: ‎21-04-2017

Re: reward customer loyalty

From what I can see you've only sent us one private message and that was on Thursday.

Apologies for the delayed response though, we've been incredibly busy since then.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Jacpott
Hooked
Posts: 8
Registered: 3 weeks ago

Re: reward customer loyalty

Thanks for arranging the call from an advisor re. my renewal-it turned out to be pointless however, when he just repeated the offer I had already been given-so, as I said in a previous post, I will be voting with my feet and I advise any other P/N existing customer to do the same on renewal.