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plusnet customer experience

div24
Interested
Posts: 1
Thanks: 4
Registered: ‎11-05-2020

plusnet customer experience

good morning, i have just supposedly finalised an old account today which i was told was supposedly finalised on March 2020,  this old account has been under a cloud since October 2019 when i was overcharged and it has been repeatedly corrected via the telephone. i have been refunded and apologise to, but the overall experience as a customer who has never missed a payment or had any cause for complaint till now. has been horrendous and has the hallmarks of total incompetence  !! i have been threatened and harassed via plusnet messages, as a customer in these trying times of covid-19, plus having to deal with other personal issues including old age i am 79. i have had to spend time, in constantly defending myself and my good name rather than making more productive use of my time and efforts. 

in spite of all this may i say i enjoy my broadband very much, shame its so much hassle !!!

1 REPLY 1
Strat
Community Veteran
Posts: 31,319
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Registered: ‎14-04-2007

Re: plusnet customer experience

Moderators Note
This topic has been moved from General Chat to Plusnet Feedback.

 

 

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