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Fault reporting and billing query

mgrieve19
Newbie
Posts: 3
Registered: ‎29-04-2020

Fault reporting and billing query

Since your "Live Chat" appears to be dead and the Customer Service number does not take calls how do I get in touch re the above?

2 REPLIES 2
jgb
Aspiring Champion
Posts: 675
Thanks: 445
Fixes: 19
Registered: ‎01-08-2007

Re: Fault reporting and billing query

@mgrieve19 

Posting on these Forums is a valid way to get assistance from Plusnet.

In order to get the right staff member to pick up you issue, you need to post on the appropriate forum in the "Help with my Plusnet services" section of the forums. This feedback forum is not necessrily patrolled by the Customer services staff.

Otherwise you can contact Plusnet via Facebook or Twitter.

smiffy1
Pro
Posts: 245
Thanks: 91
Fixes: 1
Registered: ‎23-09-2018

Re: Fault reporting and billing query

Live chat is NOT dead its been removed 🙄 and PN have decided not to let people know