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not impressed so far

IanL
Grafter
Posts: 37
Registered: ‎20-10-2011

not impressed so far

My fibre connection was supposed to be installed today. I had asked for a change of date but nobody got back to me. The BT engineer installed the fibre modem this morning and thought I should be able to connect straight away. After resetting the modem and router numerous times and waiting 15 frustrating minutes every times,  I was later told by Plusnet that I would have to wait for the changes at the exchange and that could be up until midnight. Nowhere in the document you sent with the router does it mention this, nor did anyone tell me this when signed up. I work from home and my connection is essential to me, so that info is of great importance and other arrangement could have been made if I had known I could be without a connection all day. Not impressed.  Angry
6 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: not impressed so far

Hi there,
I'm really sorry about that. Just checked on the order and it's marked as complete so I've activated your account for you - you should be good to connect whenever you're ready.
I'll have a word with the agent you spoke to and feed back as appropriate.
IanL
Grafter
Posts: 37
Registered: ‎20-10-2011

Re: not impressed so far

Still nothing. Just an orange light that's supposed to go green I believe. Are you sure they've done at the exchange?
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: not impressed so far

Yep - if the order's marked as complete then everything should be done. Is that light on the modem or the router?
IanL
Grafter
Posts: 37
Registered: ‎20-10-2011

Re: not impressed so far

router
IanL
Grafter
Posts: 37
Registered: ‎20-10-2011

Re: not impressed so far

The router has still not acquired an IP address... Steady Orange Light  Angry
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: not impressed so far

Hi there,
I assume you've put the username and password etc into the router? The username will be the username you log into our website with, with the connection realm after it - so if your username was mrsmith it'd be mrsmith@plusdsl.net. The password is also the same one you use to log into the website.
I believe an orange light on the router is an authentication issue so if the username and password are in please double check them.
Hope that sorts it for you,