cancel
Showing results for 
Search instead for 
Did you mean: 

no response from complaint

laurenbryant93
Hooked
Posts: 7
Registered: ‎13-11-2018

no response from complaint

its been over the 21 days that plusnet are supposed to resolve a complaint. we have had no response and its impossible to get through to anyone that can help! we are supposed to give plusnet an opportunity to fix what they did wrong but we have heard nothing!!!

2 REPLIES 2
dvorak
Moderator
Moderator
Posts: 27,026
Thanks: 5,355
Fixes: 1,339
Registered: ‎11-01-2008

Re: no response from complaint


Moderators Note


This topic has been moved from ADSL Broadband to Plusnet Feedback 

 


 

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Townman
Superuser
Superuser
Posts: 18,268
Thanks: 7,568
Fixes: 77
Registered: ‎22-08-2007

Re: no response from complaint

This user has made posts in multiple topics about their problem - to better help them, might the be merged please?

https://community.plus.net/t5/My-Order/No-internet-its-been-7-weeks-since-we-ordered-it/m-p/1595673#...
https://community.plus.net/t5/Fibre-Broadband/Re-Still-no-FTTC-after-more-than-3-months-of-trying/m-...
https://community.plus.net/t5/My-Order/Even-after-15-days-my-BB-is-still-not-activated/m-p/1595676#M...
https://community.plus.net/t5/My-Account-Billing/No-cashback/m-p/1602885

 

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.